Sending a Video From the Kimoby Mobile App

Many customers are not car experts, which is why they appreciate receiving photos and videos explaining your service recommendations. By having a clear visual of the situation, customers feel more comfortable approving repairs.

It's easy to take photos and videos from the mobile app and send them to your customers within a new or ongoing conversation. By sharing this additional information, you will help build trust and provide transparency your customers crave.

You can use any device to take photos and videos with an integrated camera or internet access, like a tablet or mobile phone. You can download Kimoby’s mobile app on the Google Play Store or Apple App Store.

In the Kimoby mobile app, from the dashboard homepage: 

1. Select Record Video .
2. You will be redirected to the camera on your device. Record the video you wish to send to your customer. Select Pause to pause recording and Stop to end the recording.
3. When finished, select the thumbnail at the bottom-right corner.
4. Select Use video.
5. Under Attach to:
   1. Select Message if you want to add it to a conversation.
   2. Select Internal message if you want to send it directly to another user or internal channel.
   3. Select Repair Orders if you want to add it to a Repair Order space.
   4. Select Internal Note if you would like to add the file to an internal note within a customer conversation.
6. If you selected Internal Note or Message, select Add customer  and enter your customer's name or phone number.
7. If you selected Repair Orders, search for the RO number or scan the customer’s VIN to add the video to the repair order space.
8. Write your message in the message box or insert a saved reply. 
9. You can watch your video to double-check it before sending it.
10. Select the paper plane icon to send your note or message.
    
    

From a new message or an ongoing conversation:

1. Click on the camera  icon at the bottom of the page.
2. You will be redirected to the camera on your device. Take the pictures and/or videos you wish to send to your customer.
3. When finished, select the thumbnail at the bottom-right corner.
4. Select Use video.
5. Optional: Select Internal Note  if you would like to add the file to an internal note instead of a message.
6. Once you upload a video in a conversation or internal note, you won't have to upload it again as you switch from the conversation to the internal note.
7. If this is a new message, from the internal note or the message, select Add customer   and enter your customer's name or phone number.
8. Write your message in the message box or insert a saved reply. 
9. You can watch your video to double-check it before sending it. 
10. Select the paper plane icon to send your message or note.
    
    

Videos are a great tool to clearly show the vehicle's issues and speed up the approval process to begin repairs.   

Take a look at our complete guide, including how-to videos and best practices, to master video inspections.       

Video Recording Features

When recording a video in the Kimoby mobile app, there are a few features you can use to your advantage to make your videos more professional.

Pause – You can select the Pause button when taking a video to stop the video recording without ending the video. You can then press the Play button to resume recording. This can help cut down on unnecessary quiet moments of the video.

Zoom – You can zoom in up to 10x and zoom out up to 0.5x by pinching in and pinching out or by selecting the preset buttons on screen (0.5x, 1.0x, 2.0x).

Portrait/Landscape Mode – You can rotate the screen vertically to record in portrait mode or horizontally in landscape mode for a wider viewing angle.