Types of Notifications

In your settings, you will see many different notification types separated by category. Customizing these settings to your liking helps you stay connected to your customers and ensures nothing is missed.

You can choose which type of notifications you want by turning the designated switch to ON  (Kimoby, Browser, Email, Mobile).

 

Conversations

New messages: When a new message is received in a conversation assigned to you.

New notes: When another user adds a note to a conversation assigned to you.

@Mentions in notes: When another user mentions you in a note in any conversation.

Assigned conversations: When a new conversation is assigned to you or when an existing conversation is reassigned to you.

Sent message errors: When one of your messages fails to send and causes an error message.

Appointments

SMS appointment cancellations: When a customer replies “NO” to an appointment reminder automation.

SMS appointment confirmations: When a customer replies “YES” to an appointment reminder automation.

@Mentions in an appointment: When another user mentions you in an appointment.

Repair Orders

New messages: When another user adds a message to a Repair Order space in which you are a participant.

New videos: When another user adds a video file to a Repair Order space in which you are a participant.

@Mentions in messages: When someone mentions you in a message in the Repair Order Collaboration window.

Assigned repair orders: When you are added to a Repair Order space as a participant.

Repair order is in progress: When a repair order you are a participant of is changed to "In Progress" status.

Kimoby Pay

Paid invoices I sent: When an invoice you sent to a customer is paid.

Paid invoices others sent: When an invoice someone else sent to a customer is paid.

Automations

@Mentions in automation results: When another user mentions you in the results of an automation.

New notes: When a note is added to the results of an automation.

Automation message errors: When an automation message fails to send.

Campaigns

Campaign completed: When a campaign has finished sending to all targeted customers.

@Mentions in campaign results: When another user mentions you in the results of a Campaign.

New notes: When a note is added to the results of a campaign.

Campaign message errors: When an automation message fails to send.

 

Reviews

New reviews: When a customer leaves a new Google, Facebook or private review.

New replies: When another user replies to a review through the Reviews feature.

@Mentions in reviews: When another user mentions you in a note in Reviews.

Assigned reviews: When a review gets assigned to you.

New notes: When a note is added to a review.

Customers

@Mentions in a note: When another user mentions you in a note in a customer profile.

 

Reports

Daily deposits report: Daily reports regarding Kimoby Pay deposits.

Kimoby weekly progress report: A weekly report containing various metrics regarding your usage of Kimoby.

 

Imports

Import errors: When there are errors in the imported excel file.

Completed imports: When an import from an excel file is completed successfully.

 

Estimates

Estimate approval: When a customer approves or declines an estimate.

 

Team Chat

New direct messages: When someone directly sends you a message in a Team Chat.


New channel messages: When someone posts a new message in a Team Chat channel you're in.