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Media

The Media section of the Metrics tab focuses on the usage of pictures, videos, payment requests and estimates in repair orders.


Selecting the Time Period

  • You can filter what period of time you want to view by clicking the Current Period drop-down menu at the top left of the page.
  • You can use the Timeframe drop-down menu to select how specific you want the data below to be.

Filtering Repair Orders

  • You can filter the metrics by repair order type by clicking Repair Order Pay Type at the top of the page. Warranty Pay and Customer Pay are selected by default.

Note

Using the Contains operator allows you to select multiple pay types.
Using the Is equal to operator will allow you to select only one pay type.

  • You can filter the metrics by user role by clicking User Role at the top-left of the page, if you only want to see service advisors or technicians, for example.
  • You can filter the metrics to target or exclude specific customers by clicking Customer Name at the top-right. This can be useful if you want to exclude a customer profile that you have for internal use only.

Drilling Down


In any metric, you can left-click on any value shown in a box, table or graph and select Drill. This will give you a full breakdown of that specific value.


Downloading Metrics

You can download any or all of the metrics in this page as an Excel, CSV, or PNG file directly to your PC.


To download a specific metric:

  1. Click on the three dots icon download-Apr-08-2025-10-31-06-2804-PM on the top-right of the metric box.
  2. Click Download.
  3. Under File type, select Excel (XLSX), CSV, or PNG.
  4. Click Download.

To download all the metrics on this page:

  1. Click on the download icon download2 at the bottom-right of the page.
  2. Under Format, select the file type you prefer (PNG, Excel, CSV, or PDF).
  3. Click Create File.
  4. Click Download when the file is ready.



Media Metrics

Repair Order Video Report

The Repair Order Video Report table shows, user-by-user, the amount of repair orders where a video was made, sent, and viewed. This allows you to see how much your staff uses Kimoby’s videos feature on both the web and mobile app.

Since this metric focuses on repair orders rather than videos, if a repair order contains multiple videos, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains a video, it will be counted for both users, but only once for the Total.

For example: 

  • User A and User B are both participants in a repair order that contains a video.
  • The metrics will show that User A has 1 RO With Video Made.
  • The metrics will show that User B has 1 RO With Video Made.
  • The Total will still show 1 RO With Video Made because only one RO contains a video.



Repair Order Video Progress


The Repair Order Video Report table shows the progress over time of the amount of repair orders where a video was made, sent, and viewed. This allows you to see your staff’s progress in regards to the usage of Kimoby’s videos feature.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.


CP Increase with Video View is calculated based on the difference between the average $ amount for ROs where the video was watched minus the average $ amount where the video was not watched.

CP % Increase displays the CP Increase with Video View difference as percentage.

Video Lift Total is calculated by multiplying the CP Increase with Video View by the RO with Video Viewed.



RO With Videos

The RO With Videos graph shows the progress over time of the amount of repair orders where a video was made, sent, and viewed. This allows you to see your staff’s progress in regards to the usage of Kimoby’s videos feature.


The blue bars represent the total repair orders that contained a video for that period. The yellow, green, and red lines represent the percentage of ROs with a video that was made, sent, and viewed, respectively. 


The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.



Repair Order Photo Report


The Repair Order Photo Report table shows, user-by-user, the amount of repair orders where a photo was taken and sent. This allows you to see how much your staff uses Kimoby’s camera feature on both the web and mobile app.

Since this metric focuses on repair orders rather than images, if a repair order contains multiple images, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains an image, it will be counted for both users, but only once for the Total.

For example: 

  • User A and User B are both participants in a repair order that contains an image.
  • The metrics will show that User A has 1 RO With Image Made.
  • The metrics will show that User B has 1 RO With Image Made.
  • The Total will still show 1 RO With Image Made because only one RO contains an image.

Note

Since photos do not necessarily need to be links that are clicked on, anytime a photo is sent to a customer, it is automatically considered as viewed. 

 

Repair Order Photo Progress


The Repair Order Photo Report table shows the progress over time of the amount of repair orders where a photo was taken and sent. This allows you to see your staff’s progress in regards to the usage of Kimoby’s camera feature to take photos.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.


CP Increase with Photo Sent is calculated based on the difference between the average $ amount for ROs where a photo was sent minus the average $ amount where a photo was not sent.

CP % Increase displays the CP Increase with Photo Sent difference as percentage.

Photo Lift Total is calculated by multiplying the CP Increase with Photo Sent by the RO with Photo Sent.


Note

Since photos do not necessarily need to be links that are clicked on, anytime a photo is sent to a customer, it is automatically considered as viewed. 



Repair Order (Video + Photo) Media Report


The Repair Order Video Report table shows, user-by-user, the amount of repair orders where either a picture or video was made, sent, and viewed. This allows you to see how much your staff uses Kimoby’s pictures and videos feature on both the web and mobile app.


Since this metric focuses on repair orders rather than pictures or videos, if a repair order contains multiple pieces of media, it will only be counted once. 

 

Repair Order (Video + Photo) Media Progress


This table shows the progress over time of the amount of repair orders where either a photo or video was taken and sent. This allows you to see your staff’s progress in regards to the usage of Kimoby’s pictures and videos feature to take and send media to customers.


The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

CP Increase with Media Viewed is calculated based on the difference between the average $ amount for ROs where media was viewed minus the average $ amount where the media was not viewed.

CP % Increase displays the CP Increase with Media Viewed difference as percentage.

Media Lift Total is calculated by multiplying the CP Increase with Media Viewed by the RO with Media Viewed.


Note 

Since photos do not necessarily need to be links that are clicked on, anytime a photo is sent to a customer, it is automatically considered as viewed.