Social proof is one of the best ways to cultivate customer trust and attract new faces to your business. With Kimoby's Reviews feature, you can collect timely, authentic, emotional feedback on what your customers think about your business and get actionable insights to improve satisfaction.
Did you know?
- 8 out of 10 customers research online before making a purchase.
- 4 out of 10 customers refuse to buy from a business that has less than a four-star rating.
- 31% of customers respond to SMS surveys.
It's easy to request feedback from your customer soon after they visit your business with a simple text message prompt. Kimoby analyses customer comments in real-time and illustrates them as clear visual insights that you can instantly act on. Automatically forward negative feedback to the most relevant staff, spot service issues as they arise, and proactively reach out to unhappy customers with speed and professionalism.
Some of the benefits of Kimoby's Reviews solution include:
- Increased numbers of positive Facebook and Google reviews.
- Generation of more in-store traffic.
- Saved time by automating your processes.
- Better control of your social reputation in one easy-to-use interface.
- Live insights on what your customers are saying about your business so that you can take action if needed.
They are two types of review request:
Automated Requests: Save time by sending automated review request to customers that have scored X and higher. Send an automated text message to all your customers after a visit asking for a review.
Manual Request: After receiving a positive satisfaction follow-up, ask happy customers to leave a review on your business' Google and Facebook pages.
Learn More About Reviews