Setting Up Reviews

Collect timely, authentic, and emotional feedback on what your customers think about your business to increase engagement and take the customer experience to the next level. To get started with setting up the Reviews feature, all you have to do is access your company settings by selecting your name in the top right corner of your screen.

Quick Links

• Private and Public Reviews
• Connecting Reviews to Facebook and Google
• Connecting Reviews to DealerRater
• Customizing Your Reviews Page
  
  

Private and Public Reviews

Under Feature Settings, select Reviews.

You can decide whether you want your customers to leave private or public reviews. You can set up an automatic thank you message whenever someone leaves a review. 

• Private reviews allow your customers to rate how they would recommend your business out of 10. 
• Public reviews allow your customer to leave a public review on your Facebook or Google business pages.

Connecting Reviews to Facebook and Google

You can connect your Reviews to your Facebook or Google business pages directly in Kimoby. Simply select the Connect to Google or Connect to Facebook button to merge your accounts. 

Once your accounts are connected to Kimoby, you can define when you want to offer your customers and contacts the opportunity to give you a public review of not. You can select from a list the conditions to display your public page. 

Connecting Reviews to DealerRater

DealerRater is an online platform where customers can rate and review their experiences with automotive dealerships and staff. You can connect your Reviews page to DealerRater directly in Kimoby.

To connect Kimoby to DealerRater:

1. Email DealerRater at api-support@dealerrater.com and ask them for your API key and Dealer ID.
2. In Kimoby, click Reviews.
3. Click Settings at the top of the page.
4. Scroll down until you reach the DealerRater section and click Connect to DealerRater.
5. Enter your API key and Dealer ID.
   
   

Once the connection is complete, under Review display strategy, select when you want the option to review on DealerRater to display:

• Always display - This review option will be available in every review link.
• Never display - This review option will not be available in any review link.
• Display on Homepage - This review option will be available on the Homepage (the landing page when the customer opens the link) but not available once they leave a private review.
• Display after private review - This review option will be available only after the customer leaves a private review.
  
  

To respond to a customer’s review, click on the review from the main Reviews page, then click on the link in the message box to open DealerRater. You will need to be logged in to DealerRater.

DealerRater reviews are read-only in Kimoby. Dealer Rater sends review data to Kimoby, but doesn't accept responses back through the platform.

Customize Your Reviews Page

Make your Reviews page your own by choosing your page color and language settings.

1. Choose your background and highlight colors.
2. Select the pen icon and pick the color you want.
3. Then select Choose.

You can select the language of your review requests (English or French). When a customer taps on the links included in the review request, the message will appear depending on the language they've selected on their phone. If you want both languages, you need to check both boxes. If a customer's phone is set up in another language, the review request will be sent in the user account default language. 

1. Customize the message that appears on the page to ask for a review.
2. Select Show preview to see the page your customers will see.
3. Once you're done, select Save changes.