TraXtion Automation

Kimoby integrates with TraXtion to help you automatically send tire and alignment measurements and diagnostic reports to your customers via text message. Click here for more information on our partnership. 

Adding the TraXtion Integration to Your Kimoby Account 

To add the TraXtion integration to your Kimoby account, contact our support team via email support@kimoby.com or phone at +1 877 248 0204 Monday to Friday 8AM to 7PM EST. 

Creating the TraXtion Automation

To automatically send the tire conditions and wheel alignment inspection report to your customers during service, create a new automation in Kimoby. 

1. Go to Automations  on the left side of your screen.
2. Select New automation.  

Choose name

1. Give your automation a name, for example, TraXtion Report.
2. Select After an event. 
3. Select Next. 

Assign replies

1.  Select the user who will receive the automation replies.
2. You can also alert specific users by sending them notifications.
3. Select Next.

Target customers

Rule 1 : 

• Category: TraXtion inspection 
• Attribute: Happened at 
• Operator: Exactly 
• Value: 0 
• Select Add new rule.

Rule 2 

• Category: TraXtion inspection 
• Attribute: Inspection report url
• Operator: Has any value 

You can also decide to add a third optional rule. This rule can be added if you only want to send your reports for specific tire conditions. 

The tire conditions available are Good, Marginal, Replace soon or Replace now.

For example, you could decide to only send reports when the tire condition is marked as Replace soon or Replace now.  You could also send reports based on whether the alignment or recommendation is true. 

Rule 3 :

• Category : TraXtion inspection 
• Attribute : Tire conditions array 
• Operator : Contains any of 
• Item(s) : Enter one or more tire conditions array between Good, Marginal, Replace soon or Replace now.
• Select Add sub-rule.

You will need to add a sub-rule to this rule.

Sub-rule :

• Category : TraXtion inspection
• Attribute : Alignment recommendation
• Operator : Is 
• Value : true 
• Select Next.

Create message

1. Write the message you want to send with your automation. Make sure you add the following custom attribute: { event.meta_inspection_report_url }. This attribute will attach the TraXion report to your message. See the end of this section for a few examples you can cut and paste.
2. You will see a preview of your message, and you can send a test to the phone number of your choice by selecting Send test message to... box.
3. Enter a valid cell phone number.
4. Select Test now.
5. In the inbox of the designated phone, you'll see the test message. 
6. Select Next.  

Set delivery time 

1. Select Send in real-time so that every time a customer matches your rules, they will receive your message.
2. Set a timeframe to your message. We recommend staying within your business hours.
3. Select Create.

Message template examples

Here are a few examples of messages that you can send to your customers. Simply copy and paste the desired message in your conversation.

• Hello { customer.name }, Please click on the link below to access the tire conditions and wheel alignment inspection report for your { customer.meta_vehicle_model | vehicle }, VIN { customer.meta_vehicle_vin }.
  { event.meta_inspection_report_url }
  Should you have any questions, contact { company.name } at { company.phone_number }
• Hello { customer.name }, Your tires and wheels were inspected. Click on the link below to access the tire conditions and wheel alignment report for your { customer.meta_vehicle_model | vehicle }, VIN { customer.meta_vehicle_vin }.
  { event.meta_inspection_report_url }
  Should you have any questions, contact { company.name } at { company.phone_number }
• Hello { customer.name }, Click on the link below to access the tire conditions and wheel alignment inspection report for your { customer.meta_vehicle_model | vehicle }.
  { event.meta_inspection_report_url }
  Should you have any questions, contact { company.name } at { company.phone_number }