Setting Up Your Kimoby Pay Account

Setting up your Kimoby Pay account is quick and easy. All you have to do is enter your details to start receiving deposits in your bank account.

Once your setup is complete, you can activate an automatic thank you message for customers who complete their payment. It will show your customers that their business is important to you and reassure them that the payment is complete. It's an easy way to boost customer satisfaction with very little time investment.

You can also activate the reference autocomplete in Kimoby Pay to fill the payment request amount in an invoice automatically, depending on your DMS.

Quick Links

• Collection of Personal Information During Onboarding
• Requesting Kimoby Pay
• Activating an Automatic Thank You Message
• Activating the Reference Autocomplete in a Payment Request
• Managing Buy Now, Pay Later with Affirm

Collection of Personal Information During Onboarding

We are required by Canadian and American laws to follow AML/KYC ("Know Your Customer") Compliance. KYC obligations for payments require Kimoby to collect and maintain information on all Kimoby account holders. These requirements come from our regulators and are intended to prevent fraud, money laundering, and terrorist financing.

For more information on the Money Laundering and Terrorist Financing Act, click here. 

Other than the law requirements, we collect this information to protect you and your business. Without these verifications, anybody could open an account to process payments under your name, and you'd be liable for them.

Rest assured that the documents and information you upload when completing the form are secure. We partner with Stripe, one of the biggest and most trusted online payment processors. The documents are uploaded as a secure file and analyzed using image recognition tools, so no humans will see or will be able to tamper with or download your ID. Kimoby does not have access to those files.

The information Kimoby is required to collect differs from country to country and typically includes (but is not limited to): 

• The individual creating the Kimoby account
• The business associated with the Kimoby account
• Any individuals who ultimately own or control that business
  
  

For Canada, the requirements are the following:

• Business type
• Company name
• Company tax ID
• Representative: Name, date of birth, address
  • Additional information may be required from the representative such as a government-issued ID and verification of liveness.
• A business registration document
  
  

For the United States, the requirements are the following:

• Business type, website, MCC
• Company name, phone, address, tax ID, and owners
• Representative: Name, date of birth, address, email, phone, tax info
• Owner: Name and email

Requesting Kimoby Pay

Getting Started

1. Select the Pay tab on the left side of your screen to go to the Kimoby Pay section.
2. Click the Set up your account button.
3. Click on Add information.
4. As you’ll be prompted to create an account with Stripe, the following information should be completed by a controller or the company owner.
5. Enter your cell phone number and email address.
6. Click Continue.
7. Fill in the required fields.

After completing the Stripe account set up, your account is active and you can send your first payment request. You may need to provide more information to receive your first deposit if the automated review process identifies a discrepancy in your information.

If we need more details to complete your account, we will request the information or documents by email. You will be able to add this information directly in the Kimoby Pay settings.

Activating an Automatic Thank You Message

1. Select the Pay  tab on the left side of your screen.
2. Select Settings in the sub-menu on the left side of your screen.
3. Select the checkbox Activate automatic message.
4. Write the message you want to send your customers after they have completed payment or insert a saved reply. You can find examples here. 
5. If you want, you can send a test message to any phone number.
6. Select Save changes.

Activating the Reference Autocomplete in a Payment Request

This feature is only available depending on your DMS.

1. Select the Pay tab on the left side of your screen.
2. Select Settings in the sub-menu on the left side of your screen.
3. Under Reference Autocomplete, select:
   • Event name: Repair order opened
   • Reference attribute: Reference
   • Amount attribute: Customer total
4. Select Save changes. 

When entering a reference number in a payment request, you will see a drop-down menu and can select the right amount to autocomplete the field.

Managing Buy Now, Pay Later with Affirm

Buy Now, Pay Later is an alternative payment option for your customers. Instead of paying the whole invoice, they can use Affirm to finance the goods or services they want to purchase. By default, this option is automatically enabled after any Kimoby Pay setup. For more information on Buy Now, Pay Later Affirm, click here.

To manage your Buy Now, Pay Later settings:

1. Click on the Pay tab.
2. Click on the Settings sub-tab.
3. Scroll down to the Buy Now, Pay Later section:

• From here, you can click the switch button to disable or re-enable this option. 
• Under Activate for all transactions over, you can set a minimum invoice amount to display the financing option.