Setting Up Your Kimoby Pay Account

Setting up your Kimoby Pay account is quick and easy. All you have to do is enter your details to start receiving deposits in your bank account.

Once your setup is complete, you can activate an automatic thank you message for customers who complete their payment. It will show your customers that their business is important to you and reassure them that the payment is complete. It's an easy way to boost customer satisfaction with very little time investment.

You can also activate the reference autocomplete in Kimoby Pay to fill the payment request amount in an invoice automatically, depending on your DMS.

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Collection of Personal Information During Onboarding

We are required by Canadian and American laws to follow AML/KYC ("Know Your Customer") Compliance. KYC obligations for payments require Kimoby to collect and maintain information on all Kimoby account holders. These requirements come from our regulators and are intended to prevent fraud, money laundering, and terrorist financing.

For more information on the Money Laundering and Terrorist Financing Act, click here

Other than the law requirements, we collect this information to protect you and your business. Without these verifications, anybody could open an account to process payments under your name, and you'd be liable for them.

Rest assured that the documents and information you upload when completing the form are secure. We partner with Stripe, one of the biggest and most trusted online payment processors. The documents are uploaded as a secure file and analyzed using image recognition tools, so no humans will see or will be able to tamper with or download your ID. Kimoby does not have access to those files.

The information Kimoby is required to collect differs from country to country and typically includes (but is not limited to): 

  • The individual creating the Kimoby account
  • The business associated with the Kimoby account
  • Any individuals who ultimately own or control that business

For Canada, the requirements are the following:

  • Business type
  • Company name
  • Company tax ID
  • Representative: Name, date of birth, address

 For the United States, the requirements are the following:

  • Business type, website, MCC
  • Company name, phone, address, tax ID, and owners
  • Representative: Name, date of birth, address, email, phone, tax info
  • Owner: Name and email

Requesting Kimoby Pay

Getting Started

  1. Select the Pay Sleep-Jun-16-2021-06-29-50-58-PM tab on the left side of your screen to go to the Kimoby Pay section.
  2. Fill in the following fields:
    • Business details: Your business number is a 9-digit identification number registered with the CRA. For more information, contact the CRA. In the United States, your Employer Identification Number (EIN) is required. You can find out more information on EINs here.
    • Personal details: Enter the information of a significant shareholder able to sign in the name of the company.
    • Customer billing statement: The information you enter here will be displayed on your customer's credit card statements.
    • Banking information: Your funds will be deposited into this bank account.

After clicking on Complete account set up, your account is active and you can send your first payment request. You may need to provide more information to receive your first deposit if the automated review process identifies a discrepancy in your information.

If we need more details to complete your account, we will request the information or documents by email. You will be able to add this information directly in the Kimoby Pay settings.

Switch From Merchant Connect to the Newest Version of Kimoby Pay

With the new version of Kimoby Pay, it's worth it more than ever to make the switch to benefit from automatic invoice creation on CDK and R&R, automatic fraud protection, and modern payment methods such as Apple Pay and Google Pay.

To do so, follow this procedure:

  1. Contact our support team. They'll guide you through the process and answer any questions you might have. 
  2. With the support team, you will decide on a date and time for the switch to occur so that your payment processes are not held up.
  3. On the decided date, the support team will deactivate your Merchant Connect account and alert you when the change is completed.
  4. For security reasons, we don't save your banking information, so you will then have to go back to Kimoby to enter your account information, as described in the section above, Requesting Kimoby Pay.
  5. You are all done. Once the form is complete, you will be able to process payments immediately.

For more information on switching to the newer version of Kimoby Pay, click here to visit our FAQ page.

Activating an Automatic Thank You Message

  1. Select the Pay Sleep-Jun-16-2021-06-29-50-58-PM tab on the left side of your screen.
  2. Select Settings in the sub-menu on the left side of your screen.
  3. Select the checkbox Activate automatic message.
  4. Write the message you want to send your customers after they have completed payment or insert a saved reply. You can find examples here
  5. If you want, you can send a test message to any phone number.
  6. Select Save changes.

Activating the Reference Autocomplete in a Payment Request

This feature is only available depending on your DMS.

  1. Select the Pay Sleep-Jun-16-2021-06-29-50-58-PM tab on the left side of your screen.
  2. Select Settings in the sub-menu on the left side of your screen.
  3. Under Reference Autocomplete, select:
    • Event name: Repair order opened
    • Reference attribute: Reference
    • Amount attribute: Customer total
  4. Select Save changes

When entering a reference number in a payment request, you will see a drop-down menu and can select the right amount to autocomplete the field.