Overview

The Overview section of the Metrics tab gives you a broad summary of many different aspects of your account.

Selecting the Time Period

• You can filter what period of time you want to view by clicking on the Current Period drop-down menu at the top left of the page.
• You can compare your current period to another period of time by clicking on the Compare to drop-down menu.
• You can use the Timeframe drop-down menu to select how specific you want the data below to be.

Drilling Down

In any metric, you can left-click on any value shown in a box, table or graph and select Drill. This will give you a full breakdown of that specific value.

Downloading Metrics

You can download any or all of the metrics in this page as an Excel, CSV, or PNG file directly to your PC.

To download a specific metric:

1. Click on the three dots icon on the top-right of the metric box.
2. Click Download.
3. Under File type, select Excel (XLSX), CSV, or PNG.
4. Click Download.
   
   

To download all the metrics on this page:

1. Click on the download icon at the bottom-right of the page.
2. Under Format, select the file type you prefer (PNG, Excel, CSV, or PDF).
3. Click Create File.
4. Click Download when the file is ready.

Overview Metrics

Employee Overview

The Employee Overview shows, user-by-user, how much your users use Kimoby in different aspects:

• Outgoing Messages: Messages sent to customers by the user.
• Made Videos & Sent Videos: Videos taken through the Kimoby mobile app and sent to customers.
• Made Images & Sent Images: Photos taken through the Kimoby mobile app and sent to customers.
• Sent Payment Requests: Payment requests sent to customers by the user.

• Sent Estimates: Kimoby estimates sent to customers by the user.

• Median Response Time

• Last Active date and times for the web app and mobile app.
  
  

The Median Response Time shows, in minutes, the median amount of time it took for a customer to get a reply from your staff. This is not to be confused with an average response time. A median is the middle value in a set of numbers, and helps rule out extremities like 24+ hour response times.

For example:

• A user replies to 5 customer messages in a day.
• The response times are, 1 minute, 3 minutes, 5 minutes, 1 hour, and 12 hours.
• The median response time is 5 minutes.

Revenue Automation Performance

The Revenue Automation Performance metric shows data related to the results of your automation messages that generate revenue (such as maintenance reminders). This helps you monitor which automations are the most engaging and which ones can be improved upon. 

• Repair Orders Count is calculated as any repair order that was created within two weeks after a customer received that automated message.
  
  
• Closed CP + W Amount Average is calculated by the average closed RO amount when a repair order is created as a result of that automated message.
  
  
• Closed CP +W Amount Sum is calculated by the total closed RO amounts when a repair order is created as a result of that automated message.

Non-Revenue Automation Performance

The Non-Revenue Automation Performance metric shows data related to the results of your automation messages that do not generate revenue (such as appointment reminders, CSI follow-ups, etc). This helps you monitor which automations are the most engaging and which ones can be improved upon. 

• Sent Messages shows how many messages were sent for the given time period.
  
  
• Received Messages shows how many messages were received in response to the automation.
  
  
• Percentage Answer is the percentage of customers that responded to the number of sent messages.

Revenue Opportunities

The Revenue Opportunities section highlights how you can increase revenue by maximizing your usage of Kimoby. It summarizes potential revenue gains based on your current performance and shows which Kimoby features or automations can create additional value.