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      Starting a Kimoby Go Booking

      Whether using a shuttle, a valet, or a loaner vehicle, starting a booking in Kimoby Go is the next step in getting your customers on their way! This step is carried out after a booking is created. Click here for more information on creating a booking in Kimoby Go.

      Starting a Loaner Booking

      To start a Loaner booking in the mobile app:

      1. Tap the Kimoby Go tab at the bottom of the screen.
      2. Tap the Loaner tab at the top of the screen.
      3. Under Scheduled, Tap the booking you want to start.
      4. In this section you will find customer information that has already been collected, as well as the final information required to start the booking, including the following:
        1. The customer name.
        2. The customer cell phone number.
        3. The Start date and Return date.
        4. The service advisor assigned to the booking.
        5. The Vehicle Selection section. If you selected a Vehicle Pool during the booking, this is where you can assign a specific vehicle from that pool.
        6. Information on the selected Loaner vehicle, including Damages. Click here for more information about reporting damages.
        7. Departure Values: If the vehicle is not connected, tap here to set the Departure Fuel Level and Departure Mileage.
        8. Driving License: Tap here to enter the customer’s driver’s license information.
        9. Credit Card: Tap here to enter the customer’s credit card information. This can be done at a later time.
        10. Agreement: Tap here to open the rental agreement. Before proceeding, the customer must review the rental agreement, accept all fees as well as the terms and conditions, and sign the agreement at the bottom. The customer will then automatically receive a copy of the signed agreement by text.
      5. Once the necessary fields are filled out and the rental agreement has been signed, tap Start to begin the booking. 

      Click here for the steps on completing the booking.

      Starting a Shuttle Booking


      To start a Shuttle booking in the mobile app:

      1. Tap the Kimoby Go tab at the bottom of the screen.
      2. Tap the Driver tab at the top of the screen.
      3. Under Scheduled, tap the booking you want to start.
      4. In this section you will have more information regarding the booking, including the following:
        1. Customer name
        2. Customer cell phone number
        3. The option to text or call   the customer
        4. The service advisor assigned to the booking
        5. Any additional notes for the booking
        6. The To-do section which displays the steps involved in the booking.
      5. In the To-do section, under Destination, tap Start to begin the booking.

      Click here for the steps on completing the booking.

      Starting a Valet Booking


      To start a Valet booking in the mobile app:

      1. Tap the Kimoby Go tab at the bottom of the screen.
      2. Tap the Driver tab at the top of the screen.
      3. Under Scheduled, tap the booking you want to start.
      4. In this section you will have more information regarding the booking, including the following:
      5. Customer name
      6. Customer cell phone number
      7. The option to text or call the customer
      8. The service advisor assigned to the booking
      9. Any additional notes for the booking
      10. The customer’s vehicle information
      11. The loaner vehicle information (If the booking includes a loaner)
      12. The To-do section which displays the steps involved in the booking. 
      13. 

      If the Valet booking involves a Loaner vehicle:

      1. In the To-do section, under Confirm Loaner Vehicle, tap Go to Loaner Booking.
      2. In this section you will find customer information that has already been collected, as well as the final information required to start the booking, including the following:
        1. The customer name.
        2. The customer cell phone number.
        3. The Start date and Return date.
        4. The service advisor assigned to the booking.
        5. The Vehicle Selection section. If you selected a Vehicle Pool during the booking, this is where you can assign a specific vehicle from that pool.
        6. Information on the selected Loaner vehicle, including Damages. Click here for more information about reporting damages.
        7. Departure Values: If the vehicle is not connected, tap here to set the Departure Fuel Level and Departure Mileage.
        8. Driving License: Tap here to enter the customer’s driver’s license information.
        9. Credit Card: Tap here to enter the customer’s credit card information. This can be done at a later time.
        10. Agreement: Tap here to open the rental agreement.
      3. Once the correct loaner vehicle has been selected, return to the previous screen and tap the checkmark to complete this step.
      4. In the To-do section, under Destination, tap Start to begin the booking.

      Click here for the steps on completing the booking.

      If the Valet booking does not involve a Loaner vehicle:

      1. In the To-do section, under Get in a shuttle vehicle, tap the checkmark when both drivers are in the shuttle vehicle.
      2. In the To-do section, under Destination, tap Start to begin the booking.

      Click here for the steps on completing the booking.


      Completing a Kimoby Go Booking

      In this section, we'll cover the second half of the customer-facing side of a Kimoby Go Booking. This step is carried out after starting the booking and will allow you to move on to billing the customer.

      Completing a Loaner Booking


      To complete a loaner booking in the mobile app:

      1. Tap the Kimoby Go tab at the bottom of the screen.
      2. Tap the Loaner tab at the top of the screen.
      3. Tap the In Progress sub-tab.
      4. Tap the booking you want to complete.
      5. Check for damages on the loaner vehicle and inform the customer if any extra fees will apply. Click here for more information on reporting damages.
      6. If your vehicle is not connected, tap Return Values near the bottom of the page.
      7. For non-connected vehicles, set the Return Fuel Level and Return Mileage. Tap Apply.
      8. Tap Complete.

      Completing a Shuttle Booking


      To complete a shuttle booking in the mobile app:

      1. When you tap the Start button to begin the booking, a map with directions to the destination address will be displayed along with the approximate arrival time.
        The customer will receive an automatic update via text message once you start the appointment and again when you approach the destination.
      2. When you have arrived at the destination, tap I’m Here to send a text message to the customer letting them know you have arrived.
      3. Tap the back arrow at the top left of the app.
      4. Tap the checkmark to complete this step of the To-do section.
      5. Swipe left to move to the Return step.
      6. Repeat steps 1 to 6 for the return trip.
      7. Tap Return Completed to complete the Return step.

      Completing a Valet Booking

      If the Valet booking involves a Loaner vehicle:

      1. When you tap the Start button to begin the booking, a map with directions to the destination address will be displayed along with the approximate arrival time. 
        The customer will receive an automatic update via text message once when you start the appointment and again when you are approaching the destination.
      2. When you have arrived at the destination, tap I’m Here to send a text message to the customer letting them know you have arrived.
      3. Tap the back arrow at the top left of the app.
      4. Tap the checkmark to complete this step.
      5. In the To-do section, under Start Loaner Booking, tap Go to Loaner Booking.
      6. Tap Agreement. Before proceeding, the customer must review the rental agreement, accept all fees as well as the terms and conditions, and sign the agreement at the bottom. The customer will then automatically receive a copy of the signed agreement by text.
      7. Once the necessary fields are filled out and the rental agreement has been signed, tap Start.
      8. Tap the checkmark to complete this step.
      9. In the To-do section, under Inspect customer vehicle, tap Inspect Vehicle.
      10. Report any damages on the vehicle. Click here for more information on reporting damages.
      11. Tap the checkmark to complete this step.
      12. In the To-do section, under Valet agreement, tap Display Agreement.
      13. The customer must review the valet agreement, accept the potential fees as well as the terms and conditions, and sign the agreement at the bottom. The customer will then automatically receive a copy of the signed agreement by text.
      14. Tap the checkmark to complete this step.
      15. In the To-do section, under Return, tap Directions.
      16. A map with directions to the destination address will be displayed along with the approximate arrival time.
      17. Tap Return Completed to complete the Return step.

      If the Valet booking does not involve a Loaner vehicle:

      1. When you tap the Start button to begin the booking, a map with directions to the destination address will be displayed along with the approximate arrival time.
        The customer will receive an automatic update via text message once when you start the appointment and again when you are approaching the destination.
      2. When you have arrived at the destination, tap I’m Here to send a text message to the customer letting them know you have arrived.
      3. Tap the back arrow at the top left of the app.
      4. Tap the checkmark to complete this step of the To-do section.
      5. In the To-do section, under Inspect customer vehicle, tap Inspect Vehicle.
      6. Report any damages on the vehicle. Click here for more information on reporting damages.
      7. Tap the checkmark to complete this step.
      8. In the To-do section, under Valet agreement, tap Display Agreement.
      9. The customer must review the valet agreement, accept the potential fees as well as the terms and conditions, and sign the agreement at the bottom. The customer will then automatically receive a copy of the signed agreement by text.
      10. Tap the checkmark to complete this step.
      11. In the To-do section, under Return, tap Directions.
      12. A map with directions to the destination address will be displayed along with the approximate arrival time.
      13. Tap Return Completed to complete the Return step.

      Reporting Damages

      Before starting a Loaner booking, you can report any damages that may be present on the loaner vehicle. This feature enables you to document the location of the damage and capture pictures for reporting purposes.


      To report damages on a vehicle:

      1. Tap the Kimoby Go tab at the bottom of the screen.
      2. Tap the Loaner tab at the top of the screen.
      3. Tap the booking you want to report damages on.
      4. Tap Damages, found under the information on the vehicle. This is what you will see:
      5. Tap the icon to report damage on that section of the vehicle. A new screen will appear.
      6. Tap the Damage Location drop-down menu to change the location of the reported damage.
      7. Under Damage Photos, tap New Photo to take a picture of the damage to the vehicle.
      8. Tap the Damage Type drop-down menu to select the type of damage.
      9. Optionally, you can add a description of the damage under Damage Description.
      Tap Save when finished.