Examples of Satisfaction Follow-Up Messages (CSI)

Here are a few examples of satisfaction follow-up (CSI) messages that you can send to your customers. Simply copy and paste the message in your conversation.


Do not change any of the words in { curly brackets }, as they will be replaced by your customer and company information.

Change the words in [squared brackets], according to the desired information.

A fallback value is the value inserted in your message if Kimoby cannot find the correct information for your attribute. If the correct value cannot be found for your attribute and there is no fallback value, the attribute will simply not show in your message.

  • Hello { customer.name },  at { company.name | write your fallback value }, we pride ourselves on high quality service for our loyal customers. Overall, how would you rate the quality of your customer service experience out of 10? TEXT “1” for a very negative or “10” for a very positive experience. Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME].
  • Thank you { customer.name } for your recent visit at { company.name }. Customer satisfaction is our priority. Would you recommend us to your friends and family based on your last visit? Please reply YES or NO. Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME]. Thank you.
  • Hello { customer.name }, are you satisfied with repairs performed on your vehicle? Simply answer YES or NO. Don’t hesitate to leave us more comments! Thank you and we hope to see you soon. { company.name }
  • Thank you { customer.name } for your recent visit to { company.name }. We pride ourselves on providing a high level of service to our customers and would appreciate it if you could take a moment and share your comments on your experience with us by clicking on the link below. We believe your comments will help us constantly improve our customer service here at { company.name } .
  • This is [NAME], [POSITION] at { company.name }. I would like to make sure that your last visit with { referenced_user.name | your technical advisor } in our service department was carried out to the highest standards. Your satisfaction is our priority. If your experience at our dealership did not meet your expectations, please text the word NO and we will contact you. Thank you and see you soon! { company.phone_number }