Repair Orders

The Repair Orders section of the Metrics tab focuses on the usage of pictures, videos, payment requests and estimates in repair orders.

Selecting the Time Period

• You can filter what period of time you want to view by clicking the Current Period drop-down menu at the top left of the page.

• You can use the Timeframe drop-down menu to select how specific you want the data below to be.
  
  

Filtering Repair Orders

• You can filter the metrics by repair order type by clicking Repair Order Pay Type at the top of the page. Warranty Pay and Customer Pay are selected by default.

• You can filter the metrics by user role by clicking User Role at the top-left of the page, if you only want to see service advisors or technicians, for example.

• You can filter the metrics to target or exclude specific customers by clicking Customer Name at the top-right. This can be useful if you want to exclude a customer profile that you have for internal use only.
  
  

Drilling Down

In any metric, you can left-click on any value shown in a box, table or graph and select Drill. This will give you a full breakdown of that specific value.

Downloading Metrics

You can download any or all of the metrics in this page as an Excel, CSV, or PNG file directly to your PC.

To download a specific metric:

1. Click on the three dots icon on the top-right of the metric box.
2. Click Download.
3. Under File type, select Excel (XLSX), CSV, or PNG.
4. Click Download.
   
   

To download all the metrics on this page:

1. Click on the download icon at the bottom-right of the page.
2. Under Format, select the file type you prefer (PNG, Excel, CSV, or PDF).
3. Click Create File.
4. Click Download when the file is ready.

Repair Order Metrics

Repair Order Video Report

The Repair Order Video Report table shows, user-by-user, the amount of repair orders where a video was made, sent, and viewed. This allows you to see how much your staff uses Kimoby’s videos feature on both the web and mobile app.

Since this metric focuses on repair orders rather than videos, if a repair order contains multiple videos, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains a video, it will be counted for both users, but only once for the Total.

For example: 

• User A and User B are both participants in a repair order that contains a video.
• The metrics will show that User A has 1 RO With Video Made.
• The metrics will show that User B has 1 RO With Video Made.
• The Total will still show 1 RO With Video Made because only one RO contains a video.

Repair Order Video Progress

The Repair Order Video Report table shows the progress over time of the amount of repair orders where a video was made, sent, and viewed. This allows you to see your staff’s progress in regards to the usage of Kimoby’s videos feature.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

RO With Videos

The RO With Videos graph shows the progress over time of the amount of repair orders where a video was made, sent, and viewed. This allows you to see your staff’s progress in regards to the usage of Kimoby’s videos feature.

The blue bars represent the total repair orders that contained a video for that period. The yellow, green, and red lines represent the percentage of ROs with a video that was made, sent, and viewed, respectively. 

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

Repair Order Photo Report

The Repair Order Photo Report table shows, user-by-user, the amount of repair orders where a photo was taken and sent. This allows you to see how much your staff uses Kimoby’s camera feature on both the web and mobile app.

Since this metric focuses on repair orders rather than images, if a repair order contains multiple images, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains an image, it will be counted for both users, but only once for the Total.

For example: 

• User A and User B are both participants in a repair order that contains an image.
• The metrics will show that User A has 1 RO With Image Made.
• The metrics will show that User B has 1 RO With Image Made.
• The Total will still show 1 RO With Image Made because only one RO contains an image.
  
  

 

Repair Order Photo Progress

The Repair Order Photo Report table shows the progress over time of the amount of repair orders where a photo was taken and sent. This allows you to see your staff’s progress in regards to the usage of Kimoby’s camera feature to take photos.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

Repair Order (Video + Photo) Media Report

The Repair Order Video Report table shows, user-by-user, the amount of repair orders where either a picture or video was made, sent, and viewed. This allows you to see how much your staff uses Kimoby’s pictures and videos feature on both the web and mobile app.

Since this metric focuses on repair orders rather than pictures or videos, if a repair order contains multiple pieces of media, it will only be counted once. 

 

Repair Order (Video + Photo) Media Progress

This table shows the progress over time of the amount of repair orders where either a photo or video was taken and sent. This allows you to see your staff’s progress in regards to the usage of Kimoby’s pictures and videos feature to take and send media to customers.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

Repair Order Payment Requests

The Repair Order Payment Requests table shows, user-by-user, the amount of repair orders that contained a payment request and how often they are paid. This allows you to see how much your staff uses Kimoby Pay to send payment requests as well as how often customers use them to pay their invoice.

Since this metric focuses on repair orders rather than payment requests, if a repair order contains multiple payment requests, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains a payment request, it will be counted for both users, but only once for the Total.

For example: 

• User A and User B are both participants in a repair order that contains a payment request.
• The metrics will show that User A has 1 RO With Payment Requests.
• The metrics will show that User B has 1 RO With Payment Requests.
• The Total will still show 1 RO With Payment Requests because only one RO contains a payment request.

Repair Order Payment Requests Progress

This table shows the progress over time of the amount of repair orders that contained a payment request sent to a customer. This allows you to see your staff’s progress in regards to the usage of Kimoby Pay to send payment requests as well as how often customers use them to pay their invoice.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.

Repair Order Estimates

The Repair Order Estimates table shows, user-by-user, the amount of repair orders that contained an estimate that was sent to a customer and how often items on those estimates are approved. 

This allows you to see how much your staff uses Kimoby to create and send estimates as well as how often customers approve the line items on those estimates.

Since this metric focuses on repair orders rather than estimates, if a repair order contains multiple estimates, it will only be counted once. Additionally, if multiple users are added as participants in a repair order that contains an estimate, it will be counted for both users, but only once for the Total.

For example: 

• User A and User B are both participants in a repair order that contains an estimate that was sent to a customer.
• The metrics will show that User A has 1 RO With Sent Estimates.
• The metrics will show that User B has 1 RO With Sent Payment Requests.
• The Total will still show 1 RO With Sent Estimates because only one RO contains an estimate that was sent to a customer.
  
  

Repair Order Estimates Progress

This table shows the progress over time of the amount of repair orders that contained an estimate sent to a customer. This allows you to see your staff’s progress in regards to the usage of estimates as well as how often customers approve the items on those estimates.

The Closed At timeframe (monthly view, weekly view, etc.) can be changed by using the Timeframe drop-down menu at the top of the page.