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Number of Opened Conversations

The metric shows the total number of times your customers of staff initiate a new interaction through text message.

Tracking the total number of conversations opened may help you know whether your organization has enough staff users to cover volume of customer service activities.

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In this metric, you can see that there are 74 open conversations in the last 7 days.

There was a 12% increase in the last 7 days which means that, there are more open conversations in the last 7 days than in the last period.