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Number of Opened Conversations

The metric shows the total number of times your customers of staff initiate a new interaction through text message.

Tracking the total number of conversations opened may help you know whether your organization has enough staff users to cover volume of customer service activities.


In this metric, you can see that there are 74 open conversations in the last 7 days.

There was a 12% increase in the last 7 days which means that, there are more open conversations in the last 7 days than in the last period.