The fraud-prevention feature in Kimoby Pay can help you evaluate the risk level of online transactions, and take the necessary steps to avoid a possible scam.
Once the transaction is complete, a potentially fraudulent buyer will be flagged on the invoice with an orange medium-risk banner or red high-risk banner.
A medium-risk alert means one or more security checks fell through. Proceed with caution, and make sure to properly verify the customer’s information.
A high-risk alert points to compelling evidence that this is a fraudulent transaction. There are clear discrepancies in the customer’s information, and we recommend refunding this transaction to avoid a scam.
Note that there are no alerts for low-risk transactions, but no transaction is risk-free. The best way to avoid fraud is to prevent it, and remaining vigilant for all online payments will help keep your business safe.
An orange or red banner will indicate the level of risk of the invoice.
A red or orange icon will appear beside a transaction that is considered to have a high or medium fraud risk.
Click learn more for the next steps. A pop-up will appear with a verification checklist.
If there is any discrepancy in the buyer’s details, consider refunding the order. For a high-risk transaction, take the additional step of confirming the buyer’s identity in person by asking for a government-issued ID that matches the information from the payment method.
Issuing a refund
If any online payment seems suspicious, issuing a refund is the best course of action. Find out how to issue a refund here.