Creating a Review Request Automation

Tips and tricks


If you are setting an automation to be sent one day after your customer's appointment, this means that you will be sending a message on, for example, Tuesday for an appointment on Monday. Therefore, for appointments on Friday, the message should be sent for the following Monday to avoid sending messages during the weekend, which leaves a three-day gap between the appointment and the review request.

  1. Review requests for Tuesday-Friday: 1 day after
  2. Review requests for Monday: 3 days after
  • Click on the automation icon on the left of your screen.
  • Click on New automation on the top left corner of your screen.
  • Fill in the information for the following 5 sections. 

Choose name

  • Choose a name for your automation. 
  • Click on Review Request.
  • Click on Next.

Assign replies

  • Choose the user who will automatically be receiving all the replies from the automation. 
  • Click on Next.

Target customers

Set your rules to target the right customers that will be receiving the review requests. 


Create message

  • Enter the message you want to send with your automation. Here are a few examples of review request messages that you can send to your customers. 
  • You will see a preview of your message and you can send a test to the number you want. Follow these steps to send a test message to the phone number of your choice. 
    • Click on the Send test message to... box.
    • Enter a valid cell phone number. 
    • Click on Test now
    • Open the mobile phone you sent a test message to. 
    • Open your text message inbox and you will see the test message.
  • Click on Next.

Set delivery time

  • Set the date and time for your automation. Your automation can be sent once per day at the time of your choosing or every time a customer matches the rules of your automation.
  • Click on Create automation

Throughout the whole set up, you can go back to each step before saving your automation. 

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