Tire Profiles integration

Kimoby integrates with Tire Profiles to help you automatically send tire and alignment measurements and diagnostic reports to your customers via text message. Click here for more information on our partnership. 

Adding the Tire Profiles integration to your Kimoby account 

To add the Tire Profiles integration to your Kimoby account, contact our support team via email support@kimoby.com or phone at +1 877 248 0204 Monday to Friday 9AM to 5PM EST. 

Creating the Tire Profiles automation

To automatically send the tire conditions and wheel alignment inspection report to your customers during service, create a new automation in Kimoby. 

  1. Click on Automations on the left side of your screen.
  2. Click on New automation.  

Choose name

  1. Choose a name for your automation. 
  2. Select After an event
  3. Click on Next

Assign replies

  1.  Select the user who will be receiving the automation's responses. You can also select users that will be notified when there is a response. 
  2. Click on Next

Target customers

In Target Customers, add the following 2 rules: 

Rule 1

  • Category: Tire profile inspection 
  • Attribute: Happened at 
  • Operator: Exactly 
  • Value: 0 

Click on Add new rule.  

Rule 2 

  • Category: Tire profile inspection 
  • Attribute: Inspection report url
  • Operator: Has any value 

You can also decide to add a third optional rule. This rule can be added if you only want to send your reports for specific tire conditions. 

The tire conditions available are Good, Marginal, Replace soon or Replace now.

For example, you could decide to only send reports when the tire condition is marked as Replace soon or Replace now.  You could also send reports based on whether the alignment or recommendation is true. 

Rule 3 

You will need to add three sub-rules to this rule. 

Enter the following values for the first sub-rule: 

  • Category: Tire profile inspection 
  • Attribute: Alignment recommendation 
  • Operator: Is 
  • Value: true 

Click on Add sub-rule and enter the following values for the second sub-rule. 

  • Category: Tire profile inspection
  • Attribute: Rotation recommendation 
  • Operator: Is 
  • Value: true 


Click on Add sub-rule and enter the following values for the third sub-rule. 

  • Category: Tire profile inspection 
  • Attribute: Tire conditions array 
  • Operator: Contains any of 
  • Item(s): Enter one or more tire conditions array between Good, Marginal, Replace soon or Replace now.

Create message

  1. Enter your message and make sure you add the following custom attribute: { event.meta_inspection_report_url }. This attribute will attach the Tire Profiles report to your message. See below for examples of messages that you can use. 
  2. Click on Next.  

Set delivery time 

  1. Select Send in real-time.
  2. Add your business hours so your messages are only sent during your business hours. 
  3. Click on Create automation.

Examples of messages

WARNING

Do not change any of the words highlighted in blue in { curly brackets }. They will be replaced by your customer and/or company's information.

Change the words highlighted in yellow in [ square brackets ], according to the desired information.

Here are a few examples of messages that you can send to your customers. Simply copy and paste the desired message in your conversation.

Hello { customer.name }, Please click on the link below to access the tire conditions and wheel alignment inspection report for your { customer.meta_vehicle_model | vehicle }, VIN { customer.meta_vehicle_vin }.
{ event.meta_inspection_report_url }
Should you have any questions, contact { company.name } at { company.phone_number }


Hello { customer.name }, Your tires and wheels were inspected. Click on the link below to access the tire conditions and wheel alignment report for your { customer.meta_vehicle_model | vehicle }, VIN { customer.meta_vehicle_vin }.
{ event.meta_inspection_report_url }
Should you have any questions, contact { company.name } at { company.phone_number }


Hello { customer.name }, Click on the link below to access the tire conditions and wheel alignment inspection report for your { customer.meta_vehicle_model | vehicle }.
{ event.meta_inspection_report_url }
Should you have any questions, contact { company.name } at { company.phone_number }

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