How to reply to a review?

By clicking on a specific Facebook or Google review, you can reply to that review or leave an internal note.

Select a saved reply to quickly answer your customer or contact.

Click Reply.

Your answer will appear on your Facebook or Google business page, following your customer’s review. Google only allows one reply per review. 

You can then assign a review to the user of your choice.

To notify a colleague, add an internal note directly in the review. Click Add to add your notes.

In the review, you can click on the redirect button, to go back to the original review.

Now you can reply to your reviews directly in Kimoby!

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