From the mobile app, you can take pictures and videos to upload directly in your text message.
- Click on the green + sign icon on the bottom of your screen.
- Click on New message.
- Click on Add customer to add a recipient to your message.
- Click on the camera icon at the bottom of your screen.
- Click on Video and record your video.
- Wait until the video is uploaded in your message.
- Write your message or add a saved reply.
- Click on the paper plane icon to send your message.
Here is an example of a video that you can send using the app. Videos are a great tool to clearly show the vehicle's issues and speed up the approval process to begin repairs.