Viewing your multi-account metrics

If you have more than one company related to your email, you can view your metrics for all your account combined.

  • Click on the name of your company, at the top right corner of your screen.
  • Click on Go to multi account, at the bottom of your accounts list.

You will be greeted in the Multi Account Metrics page.

You can choose to display the metrics for the last week, the last month or the last year, starting on the date of your choosing.

Top accounts

The first five companies who sent the most messages will be displayed at the top of your screen.

You can always click on See beyond top 5 to display all other companies related to your email, if there are more.

Every company will be identified with a green arrow, a red arrow or a dash. They will be ranked according to the number of messages sent in the previous period.

This means that, depending on the chosen period, you will see if a company has sent more or less messages compared to the others.

Average response time

This metric shows the average amount of time it took for a customer to get a reply from your staff, per company.

Short average response time indicates that staff are working fast and efficiently in providing answers to customers requests for information.

Each company will have a colour and you can click on the eye icon to hide or display the companies of your choice.

Also, by going over each coloured dot in the graphic, you will have the detail of the average response time with the name of the company.

Messages sent

This metric shows a graphic of the messages sent per company.

Each company will have a colour and you can click on the eye icon to hide or display the companies of your choice.

Also, by going over each coloured dot in the graphic, you will have the detail of the messages sent with the name of the company, and, if more than one company has sent the same number of messages, it will be displayed in the same bubble.

Satisfaction rating

For all messages you send automatically, such as a post-appointment feedback requests, the system automatically sorts customer replies into positive and negative sentiments to help you spot service issues and prioritize follow-ups.

This metrics shows the total number of positive customer comments compared to the total number of negative customer comments, per company, for all automated messages that customers responded to.

In this metric, you can see that, in total for all accounts, 74% of responses were positive. 

Then, on Septembre 15th :

  • Smith & Sons Cars, displayed in dark blue, got a total of 31 positive responses and 7 negative responses.
  • Midway Auto, displayed in red, got a total of 24 positive responses and 6 negative responses.
  • Lakefield Performance, displayed in green, got a total of 19 positive responses and 4 negative responses.
  • Northwest Motors, displayed in purple, got a total of 7 positive responses and 3 negative responses.

And so on.

Cell phones added

This metrics shows the total amount of cell phone numbers recorded in your contact database, per company.

Each company will have a colour and you can click on the eye icon to hide or display the companies of your choice.

Also, by going over each coloured dot in the graphic, you will have the detail of the number of cell phone numbers added with the name of the company, and, if more than one company has sent the same number of messages, it will be displayed in the same bubble.

Appointment reminders

This metrics shows the total number of appointment reminders sent to customers and the number of times customers confirmed their appointment with a reply containing the word YES or cancelled their appointment with a reply containing the word NO.


In this metric, you can see that, in total for all accounts, you got 84% of appointment responses. 

Then, on Septembre 15th :

  • Apex Motors, displayed in red, got a total of 58 confirmed appointments and 12 canceled appointments.
  • Midway Auto, displayed in dark blue, got a total of 41 confirmed appointments and 9 canceled appointments.
  • Lakefield Performance, displayed in green, got a total of 38 confirmed appointments and 7 canceled appointments.
  • Northwest Motors, displayed in light blue, got a total of 12 confirmed appointments and 4 canceled appointments.

And so on.

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