When tagged in an internal note or when you wish to reply to a note in a conversation or customer profile, you will be able to do so easily and the user that you are replying to will be automatically tagged in your reply.
- Click on the conversation or customer profile where you want to reply to an internal note.
- Click on the Reply arrow icon , next the internal note.
- Automatically, your message box will be switched to internal notes and the user who tagged you will be tagged in your reply.
- Write your reply.
- Click on Add note.