You can delete any internal note added in your conversations or customer profile.
Keep in mind that only internal notes can be deleted but no messages will ever be.
- Click on the conversation or customer profile where you wish to delete an internal note.
- Hover over the note you wish to delete and a small Delete will appear at the top right corner of your internal note.
- Click on Delete.
- Click on Yes, delete note.
- Click on the conversation or customer profile where you wish to delete an internal note.
- Click on Delete at the bottom of your internal note.
- Click on Delete.