Editing Saved Replies

You can edit your saved replies in your company settings and the changes made will apply for all your users.

In your company settings

  • Click on your name, at the top right corner of your screen.
  • Click on Company settings.
  • Click on Saved replies¬†in the sub-menu, on the left side of your screen.
  • Click on the pencil icon next to the saved reply you wish to edit.
  • You can edit the title and message and add custom attributes and emojis to your message.
  • Click on Update message to save your changes.

In conversations

  • Click on the saved replies icon , in the message box.
  • Click on Manage. You will be redirected to the saved replies page.
  • Click on the pencil icon next to the saved reply you wish to edit.
  • You can edit the title and message and add custom attributes and emojis to your message.
  • Click on Update message to save your changes.

You can always discard any changes by clicking on Cancel.

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