You can insert emojis in your messages.
They can be useful to communicate with your customers and sounding more friendly. Plus, your clients may use them at times, so it's a good way to answer for you too.
- From your message box, click on the smiley face icon
, on the left side of your message box. - Click on the emoji you wish to insert in your message.
- You can also click on the clock icon to view all recently used emojis.
As opposed to the desktop version of our app, the mobile version does not have a smiley face icon . You can simply insert emojis through the keyboard on your phone.
Emojis can be used in new messages, ongoing conversations, saved replies, automation messages, auto-replies, internal notes, etc.
This means that each time your message box is displayed, emojis can be used.