Using Emojis in Your Messages

You can insert emojis in your messages.

They can be useful to communicate with your customers and sounding more friendly. Plus, your clients may use them at times, so it's a good way to answer for you too.

  • From your message box, click on the smiley face icon , on the left side of your message box.
  • Click on the emoji you wish to insert in your message. 
  • You can also click on the clock icon to view all recently used emojis.

As opposed to the desktop version of our app, the mobile version does not have a smiley face icon . You can simply insert emojis through the keyboard on your phone.

Emojis can be used in new messages, ongoing conversations, saved replies, automation messages, auto-replies, internal notes, etc.

This means that each time your message box is displayed, emojis can be used.

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