How Customers get Refunded Through Text Message with Kimoby Pay

When a partial or full refund has been made, the invoice will automatically be updated and the customer will be able to see the changes made to the invoice directly from their mobile phone.

Here are the steps your customers need to follow when they receive a refund.

  1. Open your text message inbox.
  2. Click on the payment request conversation.
  3. Click on the secured link to process the payment. A new page will automatically open in your browser.
  4. Refresh your page.
  5. Click on Download to generate the detailed invoice for your transaction.

The refund will automatically appear on the invoice and will also appear on the customer's credit card statement in 5 to 10 open business days.

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