If a partial or full refund has been made to a customer, the invoice will automatically be updated and the customer will also see those changes on the invoice from their mobile phone.
Here are the steps your customers need to follow when they receive a refund.
- Open your text message inbox on your phone.
- Click on the payment request conversation.
- Click on the secured link to process the payment. The page will automatically open in your browser.
- Refresh your page.
- Click on Download to generate the detailed invoice of your transaction.
The refund will automatically appear on the invoice and will appear on the customer's credit card statement in five to ten open business days.