If a refund has been made for one of your customers, partial or complete, the invoice will update automatically and the customer will also see those changes on the invoice, from their mobile phone.
Here are the steps for your customers, when they get a refund.
- Go to your text messages on your phone.
- Click on the payment request conversation.
- Click on the secure link to proceed to your payment. The page will automatically open in your browser.
- Refresh your page.
- Click on Download to generate the detailed invoice of your transaction.
The refund will appear automatically on the invoice and will appear on the customer's credit card statement in 5 to 10 open business days.