You can tag any of your teammates in conversations or customer profiles in Kimoby.
This can be helpful when you are assigning a conversation to another user, communicating internally, etc.
- From any open conversation or customer profile, click on Internal Note or Notes above your message box.
- In the yellow background box, click on @ or enter the @ sign with your keyboard. A list with all your account's users will appear.
- Select the user you wish to tag in your internal note. You can tag as many users in your internal note as you want.
- Click on Add.
- From any ongoing conversation or customer profile, click on the internal note ico, at the bottom of your message box.
- In the yellow background box, click on @ or enter an @ sign from your keyboard. A list with all your account's users will appear.
- Select the user you wish to tag in your internal note. You can tag as many users in your internal note as you want.
- Click on the paper plane icon to add your note in the conversation.
The user that was tagged in your message will instantly receive a notification that he was tagged in the app.