With each automation in your account, you can always view the results of each automation for each day that it was sent.
In the automation of your choice, you will see how many messages were sent today, how many responses you got and the % of positive responses.
By clicking on View results, at the top right corner of your automation page, you will have the list of customers who matched your automation rules and you will see who answered your automation in the Response column.
- Click on the automation tab, on the left side of your screen.
- Click on the automation for which you wish to see the results.
- Click on View results, at the top right corner of your automation page.
Also, by click on the angle down arrow , on the right of each customer's response, you can access the conversation with the customer and write a message directly from there.