Viewing performance metrics

In the metrics feature, you will find different sections. 

  • Click on the graph line located on the left side of your screen to go to the metrics section. 

At the top of your screen, you will see the date for which your metrics are displayed. 

You can choose to display the metrics for the last week, the last month or the last year, starting on the date of your choosing. 

Top users

The first five users who sent the most messages will be displayed at the top of your screen.

You can always click on See beyond top 5 to display all of your users in your account. 

Every user will be identified with a green arrow, a red arrow or a dash. You will be ranked according to the number of messages you sent in the previous period.

This means that, depending on the chosen period, you will see if a user sent more or less messages compared to your team. 


Then, you will see seven different graphics. 

1. AVG response time.

2. Conversations opened.

3. Messages sent.

4. Satisfaction rating.

5. Automated messages metrics.

6. Appointments metrics.

7. Cell phone numbers.

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