After creating and editing your saved replies, you can send them in any conversation.
In every message box, you will see the saved replies icon 
. Every time this icon is displayed, you will be able to use saved replies.
From a new message
- Click on New message.
- Search for a customer by name or phone number.
- In the message box, click on the saved replies icon .
- Search and select the saved reply you want to send.
- Click on Send.
- Click on the green conversation icon, on the left side of your screen.
- Click on Add customer.
- Click on Search for a customer to add recipients to your text message.
- Click on the saved replies icon, above your keyboard.
- Click on the saved reply you wish to use or click on Search for a saved reply to find it.
- Click on the paper plane icon to send your message.
From an existing conversation
- Open the conversation with your customer.
- In the message box, click on the saved replies icon .
- Search and select the saved reply you want to send.
- Click on Send.
- Click on the Conversations tab, at the bottom of your screen.
- Click on the conversation with the customer to whom you want to send a saved reply.
- Click on the saved replies icon, above your keyboard.
- Click on the saved reply you want to use or click on Search for a saved reply to find it.
- Click on the paper plane icon to send your message.