Inserting saved preset messages into conversations

After creating and editing your preset messages, you can send them in any conversation with your customers.

In every message box, you will see the preset message icon . Every time this icon is displayed, you will be able to use preset messages.

From a new message

  • Click on New message
  • Search for a customer by name or phone number.
  • In the message box, click on the preset message icon .
  • Search and choose the preset message you wish to send.
  • Click on Send .

From an existing conversation

  • Go to the conversation with your customer
  • In the message box, click on the preset message icon .
  • Search and choose the preset message you wish to send.
  • Click on Send .
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