After creating and editing your preset messages, you can send them in any conversation with your customers.
In every message box, you will see the preset message icon 
. Every time this icon is displayed, you will be able to use preset messages.
From a new message
- Click on New message.
- Search for a customer by name or phone number.
- In the message box, click on the preset message icon .
- Search and choose the preset message you wish to send.
- Click on Send .
- Click on the green conversation icon, on the left side of your screen.
- Click on Add customer.
- Click on Search for a customer to add the recipients to your text message.
- Click on the preset messages icon, above your keyboard.
- Click on the preset message you wish to use or click on Search for a preset message to find it.
- Click on the paper plane icon to send your message.
From an existing conversation
- Go to the conversation with your customer
- In the message box, click on the preset message icon .
- Search and choose the preset message you wish to send.
- Click on Send .
- Click on the Conversations tab, at the bottom of your screen
- Click on the conversation with the customer that you wish to send a preset message.
- Click on the preset messages icon, above your keyboard.
- Click on the preset message you wish to use or click on Search for a preset message to find it.
- Click on the paper plane icon to send your message.