Canceling a payment request

When sending a payment request, you can cancel the payment request. 

  • Go to the customer's conversation or profile. 
  • Click on the invoice card you wish to cancel. 
  • Click on Void on the invoice card. 
  • Click on Yes, void invoice

As soon as an invoiced has been canceled, the invoice card will display Voided

From the customer's mobile phone and payment request, he will not be able to proceed to the payment and, will display canceled onto the detailed invoice. 

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