In the cell phone field, you will get an error message if the cell phone number you just entered is already being used or if there is an error in the number.
Through any conversation, appointment, automation, campaign or group, you can edit, add or delete a customer's phone number.
In fact, you can make this quick change without having to go in the customer's profile.
Every time a customer's contact information is displayed, you will see a pencil icon right next to each phone number.
- Click on the grey area of the phone number you wish to edit.
- Edit, add or delete the phone number.
- Save by clicking anywhere else on your page, by hitting enter button on your keyboard or by clicking on the green check icon .