Keeping Conversations Going from Anywhere in Kimoby

As you get conversations started with your customers, you can pursue these conversations through different tabs. 

In Conversations

You can do the exact same thing when you are writing a message in another user's conversation.

In Appointments

• Click on the Appointments tab, on the left side of your screen.
• Select the date of your choosing. If appointments are booked on that date, you will see the list of customers coming in for their appointment.
• As per their appointment statuses, you will see who still needs to be contacted for a confirmation, cancelation or to reschedule. 
• Click on the drop-down arrow on the right of the customer's appointment.
• You will see the appointment information, as well as the conversation with that customer.
• Write your message in the conversation box or insert a saved reply.
• Click on Send.

In Automations

• Click on the Automations tab, on the left of your screen.
• Click on the automation of your choice.
• Click on View results, on the top right side of your screen. 
• You will see the list of customers reached by your automation. 
• According to your automation's responses, you will see who needs to be contacted.
• Click on the drop-down arrow on the right of the customer's name.
• You will see the customer's information, as well as the conversation with that customer.
• Write your message in the conversation box or insert a saved reply.
• Click on Send .

In Campaigns

• Click on the Campaigns tab, on the left of your screen.
• Click on the campaign of your choice.
• You will see the list of customers reached by your campaign. 
• According to the campaign's responses, you will see who needs to be contacted regarding your campaign.
• Click on the drop-down arrow on the right of the customer's name.
• You will see the customer's information, as well as the conversation with that customer.
• Write your message in the conversation box or insert a saved reply.
• Click on Send.