This feature is turned off by default. You need to activate it in order for it to be applied to your account.
As explained in the closing and opening conversation article, it is important to close your conversations. That being said, Kimoby is able to close your conversations for you without you having to close them manually.
Depending on your preference, conversations that are inactive after 1 to 15 days will be closed.
You can choose to turn on/off this feature at any time.
- Click on your name, at the top right corner of your screen.
- Click on Company settings.
- Click on Conversations in the sub-menu, on the left side of your screen.
- Under Automatically close conversations after a predefined period of inactivity, choose whether you want Kimoby to close your conversation automatically or not.
- Click on Update.
You will always be able refer back to closed conversations under closed conversations. None of them will be lost or deleted.