As mentioned in the automation article, you can assign your replies to whichever user you want.
You can also automatically assign replies based on the attribute reference identification. If you are using the user reference attribute in your automation, you can assign the replies to a specific user of your choice.
- Click on the check-box under the reply assignation.
As per your reference ID, Kimoby will automatically sync with your management system and assign all the replies related to you. For example, if you send an automation to introduce the service advisor working on a client's vehicle, Kimoby will recognize and assign the conversation to this service advisor.