Ready-to-use Saved Reply Messages for Reminders and Follow-ups

WARNING

Do not change any of the words highlighted in blue in { curly brackets }. They will be replaced by your customer and/or company's information.

Change the words highlighted in yellow in [ square brackets ], according to the desired information.

Here are a few examples of saved replies that you can send to your customers. Simply copy and paste the desired message in your conversation.

You can also create reusable saved replies for your most used messages and save them for yourself and your team.

Saved replies :

Hello { customer.name }, we missed you today at { appointment.start_at_time }, at { company.name }. To reschedule your appointment, reply APP or call us at { company.phone_number }. Thank you and see you soon!


Hello { customer.name }, thank you again for visiting { company.name | your vet clinic }. As discussed, here's the link to the video showing how to brush { customer.meta_pet_s_name | write your fallback value } teeth: [enter your URL]. Don't hesitate to contact us for any other questions.


Hello { customer.name }, we have a question regarding your [vehicle/ bicycle/motorcycle/etc.], could you please contact us by calling at { company.phone_number }. Thank you! { company.name}


Hello { customer.name }, we have a question regarding your visit, could you please contact us by calling at { company.phone_number }. Thank you! { company.name}


Hello { customer.name }, we have a quick question concerning your vehicle, could you call us back please? Thanks { company.name } { company.phone_number }


Hello { customer.name }, I'd like to to let you know that we found your vehicle keys in the night drop box this morning. I will let you know as soon as your vehicle is ready for pick up. If you have questions or concerns, please let me know. Thank you!


Thank you { customer.name } for taking the time to send us your rating and feedback. Share your experience with us on Google at [enter your Google URL]. See you soon!


Hello { customer.name }, does your vehicle need an interior wash? We can proceed while your vehicle is at the service. To go ahead, answer this message. Thank you!


Hi { customer.name }, while working on your car, we noticed that your wipers are starting to wear off. If you wish, we can have them changed. Let us know if you want to proceed. Thank you!


Hello { customer.name }, your vehicle is ready! If you need a shuttle pick up please text "SHUTTLE" or call us at { company.phone_number } to arrange a time and location that works for you. Thank you! { company.name }.


Hello { customer.name }, your vehicle is ready for pick up. Thanks { company.name }. If you need to talk to us, please answer this message or contact us by phone at { company.phone_number }


Hello { customer.name }, your [vehicle/ bicycle/motorcycle/dry cleaning/food/etc.] is ready for pick up. To contact us reply to this message or call us at { company.phone_number }. Thank you! { company.name }


Hello { customer.name }, you can come and pick up your vehicle. We had to order a spare part to complete the work. We will contact you when we receive it to book an appointment to finalize the work. We will give you more information when you come to pick up your vehicle. Thank you { company.name }


Hello { customer.name }, we have a part in order and have to keep your vehicle. If you would  like more information, please contact { company.name } at { company.phone_number }.


Congratulations { customer.name } on the purchase of your new vehicle ! Your vehicle will be due for its 1st maintenance in [ ENTER TIME PERIOD, ex: 6 months]. We will contact you at that time to book an appointment. In the mean time, if you have any questions you can text us or call at { company.phone_number }. Thank you!


Hello { customer.name }, please find attached, the repair estimate for your vehicle. If you have any questions, you can reach me at { company.phone_number } or text me back to give your consent. Thank you { company.name }


Hello { customer.name }, I noticed you were unable to make your scheduled appointment with { company.name }. To reschedule, text me your availabilities or call me at { company.phone_number }


Thank you for your great review! Don't hesitate to contact us should you have any questions or concerns.


Thank you for your great review! Please share your experience when completing the [Enter the name of the manufacturer] survey you will receive via email.


Thank you for your review! Please share your experience when completing the [Enter the name of the manufacturer] survey you will receive via email.


Thank you for your review! At { company.name }, we want you to have the best service and experience possible . What could we have done to be given a 10? Have a good day!


I am sorry that you didn't have a satisfying experience. Thank you for letting me know. When would be the best time for me to give you a call?


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