Personalizing messages with custom attributes and fallback values

When writing a text message or creating and editing a preset message, you can add specific fields that Kimoby will fill in for you, using your customer’s or your company's information. These fields are called custom attributes.

Custom attributes can be useful to send messages with personalized information on each customer. 

  • From the message box, click on the custom attributes icon .
  • Choose the custom attribute you wish to use in your message. You can search for a custom attribute or choose one from your recently used, customer, user, company, appointment or event attribute.

After inserting custom attributes in your message, you will notice that they are displayed in yellow.

You can add a fallback value to your custom attribute by clicking on the yellow bubble. A fallback value is the value inserted in your message if Kimoby cannot find the necessary information for your attribute. You can leave it empty and the attribute will not appear in your message.

Once a fallback value added, the custom attribute will be displayed in blue.

You can add as many custom attribute as you wish to, in your messages. As seen in the image below, you can build messages full of custom attributes and they will be sent with your customer's informations.

  • Click on Send .
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