Customer satisfaction messages examples (CSI)

WARNING

Do not change any of the words highlighted in blue, in { curly brackets }, they will be replaced by your customer and/or company's information.

Change the words highlighted in yellow, in [ square brackets ], according to the desired information.

CSI messages :

Hello { customer.name }, at { company.name }, we pride ourselves on high quality service for our loyal customers. Overall, how would you rate the quality of your customer service experience out of 10? TEXT “1” for very negative or “10” for very positive experience. Thank you for taking the time to answer us and the survey you will receive from [MANUFACTURER] Canada.


Thank you { customer.name } for your recent visit at { company.name }. Customer satisfaction is our priority. Would you recommend us to your friends and family based on your last visit? Please reply YES or NO. Thank you for taking the time to answer us and the survey you will receive from [MANUFACTURER] Canada. 


Thank you { customer.name } for your recent visit at { company.name }. To continuously improve our service, we would like to know if we understood and properly answered your questions or concerns? Thank you for taking the time to answer us and the survey you will receive from [MANUFACTURER] Canada. 


Hello { customer.name }, guest experience remains our highest priority at { company.name }. We would like to know if experienced any issues with your vehicle since your last visit? You will soon receive a survey from [MANUFACTURER] Canada. If you feel that our service was not 10/10, simply answer NO to this message and we will contact you. Thank you.


Hello { customer.name }, since the satisfaction of our client is important to us, we would like to know if you are entirely satisfied by the service you have received so far at { company.name }. Thank you for taking the time to answer us and the survey you will receive from [MANUFACTURER] Canada. 


Hello { customer.name }, how was your journey with us this week? Simply text “1” for very negative or “10” for very positive experience. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, how did you find the service after-sale with us? Simply text “1” for very negative or “10” for very positive experience. Don’t hesitate to leave us more detailed comments! Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, did you have any issues while your vehicle was in for service? Was someone able to help you? Simply answer YES or NO to this message. Don’t hesitate to leave us more detailed comments! Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, were you satisfied with the courtesy vehicle that was lent to you while your vehicle was being serviced? Simply answer YES or NO to this message. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, were you satisfied with the shuttle service that was offered while your vehicle was being serviced? Simply answer YES or NO to this message. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, did you like how the delivery of your vehicle was handled? Was it how you expected it to be? Simply answer YES or NO to this message. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, did you find your vehicle clean and tidy enough? Simply answer YES or NO to this message. Wishing you an awesome day! { company.name }

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