Customer satisfaction messages examples (CSI)

WARNING

Do not change any of the words highlighted in blue, in { curly brackets }, they will be replaced by your customer and/or company's information.

Change the words highlighted in yellow, in [ square brackets ], according to the desired information.

CSI messages :

Hello { customer.name }, at { company.name | write your fallback value }, we pride ourselves on high quality service for our loyal customers. Overall, how would you rate the quality of your customer service experience out of 10? TEXT “1” for a very negative or “10” for a very positive experience. Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME]. Thank you!


Hello { customer.name }, how was your journey with us this week? Simply text “1” for a very negative or “10” for a very positive experience. Thank you and we hope to see you soon. { company.name }


Thank you { customer.name } for your recent visit at { company.name }. Customer satisfaction is our priority. Would you recommend us to your friends and family based on your last visit? Please reply YES or NO. Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME]. Thank you.


Hello { customer.name }, are you satisfied with how the delivery of your vehicle was handled? Simply answer YES or NO. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, are you satisfied with repairs performed on your vehicle? Simply answer YES or NO. Don’t hesitate to leave us more comments! Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, how did you find your experience with our service? Text “1” for a very negative or “10” for a very positive experience. Don’t hesitate to leave us more comments! Thank you and we hope to see you soon. { company.name }


Thank you { customer.name } for your recent visit at { company.name }. To continuously improve our service, we would like to know if we understood and properly answered your questions or concerns? Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME]. Thank you.


Thank you { customer.name } for your recent visit at { company.name }. To continuously improve our service, we would like to know if we understood and properly answered your questions or concerns? Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME].


Hello { customer.name }, guest experience remains our highest priority at { company.name }. We would like to know if you experienced any issues with your vehicle since your last visit? You will soon receive a survey from [ENTER MANUFACTURER NAME]. If you feel that our service was not 10/10, simply answer NO to this message and we will contact you. Thank you.


Hello { customer.name }, since the satisfaction of our client is important to us, we would like to know if you are entirely satisfied by the service you have received so far at { company.name }. Thank you for taking the time to answer us and the survey you will receive from [ENTER MANUFACTURER NAME].


Hello { customer.name }, how did you find our after-sale service? Simply text “1” for a very negative or “10” for a very positive experience. Don’t hesitate to leave us more comments! Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, did you have any issues while your vehicle was in for service? Was someone able to help you? Simply answer YES or NO to this message. Don’t hesitate to leave us more comments! Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, were you satisfied with the courtesy vehicle that was lent to you? Simply answer YES or NO to this message. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, were you satisfied with the shuttle service that we offered? Simply answer YES or NO to this message. Thank you and we hope to see you soon. { company.name }


Hello { customer.name }, did you find your vehicle clean and tidy enough? Simply answer YES or NO to this message. Wishing you an awesome day! { company.name }

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