Manually Unsubscribing Customers

WARNING

A user can't manually resubscribe a customer that has been unsubscribed. Only customers can resubscribe by replying START in the last text message conversation, or by texting START to your Kimoby phone number.

If a customer requests to be unsubscribed, it's your legal duty to unsubscribe the customer to comply with applicable anti-spam laws. Click here for more information on the Canadian anti-spam legislation and here for the American anti-spam legislation.

In a conversation

  1. Click on the customer's conversation. 
  2. Click on Unsubscribe at the top right corner of your screen. 
  3. Click on Yes, unsubscribe.

  1. Click on the customer's conversation. 
  2. Click on the options menu, at the top right corner of your screen.
  3. Click on Unsubscribe customer.

In Customers

  1. Click on Customers
  2. Search for your customer's name.
  3. Click on the checkbox next to your customer's name.
  4. Click on Unsubscribe.
  5. Click on Yes, unsubscribe customer.

  • Click on the Customers tab, at the bottom of your screen.
  • Click on your customer's name. 
  • Click on the options menu, at the top right corner of your screen.
  • Click on Unsubscribe.

In a customer profile

  1. Click on the Customers tab, on the left side of your screen.
  2. Search for your customer's name.
  3. Click on your customer's name. You will be redirected to his profile.
  4. Click on Unsubscribe customer under your customer's name. 
  5. Click on Unsubscribe.

  1. Click on Customers at the bottom of your screen.
  2. Click on the customer you want to unsubscribe.
  3. Click on the options menu, at the top right corner of your screen.
  4. Click on Unsubscribe.

In a customer appointment

  1. Click on Appointments
  2. Click on the customer's appointment. 
  3. Click on Customer, to see his information.
  4. Click on Unsubscribe.
  5. Click on Yes, unsubscribe

The first message sent to a customer in Kimoby automatically offers the option to unsubscribe by replying STOP and HELP to ask for help. 

Otherwise, it'll be implied that the customer consents to receiving your messages. 

Did you find it helpful? Yes No

How do you like using Kimoby?