Unsubscribing Customers Manually

WARNING

Once a customer has been unsubscribed, there is no way for a user to manually resubscribe that customer. Only customers can resubscribe by replying START in the last conversation, or by texting START to your Kimoby phone number.

If a customer requests to be unsubscribed, it is your legal duty to conform and unsubscribe the customer, in compliance with applicable anti-spam laws. Click here for Canadian information and here for American information.

In the customer's conversation

  • Click on the conversation of the customer you wish to unsubscribe. 
  • Click on the Show customer profile dropdown menu on the top right corner.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

  • Click on the feature Conversations, at the bottom of your screen.
  • Click on the options menu, at the top right side of your screen.
  • Click on Unsubscribe customer.

In Customers

  • Click on the Customers tab, on the left side of your screen.
  • Search for your customer's name.
  • Click on the checkbox next to your customer's name.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

  • Click on the Customers tab, at the bottom of your screen.
  • Search for your customer's name.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

In the customer's profile

  • Click on the Customers tab, on the left side of your screen.
  • Search for your customer's name.
  • Click on your customer's name. You will be redirected to his profile.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

  • Click on the feature Customers, at the bottom of your screen.
  • Click on the customer you want to unsubscribe.
  • Click on Unsubscribe.

In the customer's appointment

  • Click on the customer's appointment in your appointment list. 
  • Click on Customer, to see his information.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

The first time a customer receives a message through Kimoby, they will automatically be given the option to reply STOP to be unsubscribed and HELP tohelp. 

Otherwise, if the customer continues the conversation it will be considered as consent on his behalf.

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