Unsubscribing customers manually


Once a customer has been unsubscribed, there is no way for a user to resubscribe that customer. Only they may subscribe back by answering back START in the last conversation or by giving them the text messaging number by writing START

If at any point the customer sends STOP in a text message conversation, Kimoby will automatically unsubscribe them.

If a customer requests to be unsubscribed, it is your legal duty to conform and unsubscribe the customer, in compliance with applicable anti-spam laws. Click here for Canadian information and here for American information.

In the customer's conversation

  • Click on the conversation of the customer you wish to unsubscribe. 
  • Click on the Show customer profile drop-down menu on the top right corner.
  • Click on Unsubscribe.
  • Confirm the usubscription.

In the customer's profile

  • On the left side of your screen, click on the customers icon.
  • Search for your customer's name.
  • Click on the name of your customer. You will be redirected in his profile.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

In the customer's appointment

  • Click on the customer's appointment in your appointment list. 
  • Click on Customer for his information.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

The first time a customer receives a message through Kimoby, they will automatically be given the option to write STOP to unsubscribe and HELP for help. 

Otherwise, if the customer continues the conversation it will be considered as consent on his behalf.

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