Unsubscribing customers manually

WARNING

Once a customer has been unsubscribed, there is no way for a user to resubscribe that customer. Only they may subscribe back by answering back START in the last conversation or by giving them the text messaging number by writing START.

If a customer requests to be unsubscribed, it is your legal duty to conform and unsubscribe the customer, in compliance with applicable anti-spam laws. Click here for Canadian information and here for American information.

In the customer's conversation

  • Click on the conversation of the customer you wish to unsubscribe. 
  • Click on the Show customer profile drop-down menu on the top right corner.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

  • Click on the feature Conversations, at the bottom of your screen.
  • Click on the options menu , at the top, on the right side of your screen.
  • Click on Unsubscribe customer.
  • Click on Unsubscribe customer.

In Customers

  • Click on the Customers tab, on the left side of your screen.
  • Search for your customer's name.
  • Click on the check box next to the name of your customer.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

  • Click on the Customers tab, at the bottom of your screen.
  • Search for your customer's name.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

In the customer's profile

  • Click on the Customers tab, on the left side of your screen.
  • Search for your customer's name.
  • Click on the name of your customer. You will be redirected in his profile.
  • Click on Unsubscribe.
  • Confirm the unsubscription.
  • Click on the feature Customers, at the bottom of your screen.
  • Click on the customer you wish to unsubscribe.
  • Click on Unsubscribe.

In the customer's appointment

  • Click on the customer's appointment in your appointment list. 
  • Click on Customer for his information.
  • Click on Unsubscribe.
  • Confirm the unsubscription.

The first time a customer receives a message through Kimoby, they will automatically be given the option to write STOP to unsubscribe and HELP for help. 

Otherwise, if the customer continues the conversation it will be considered as consent on his behalf.

Did you find it helpful? Yes No

How do you like using Kimoby?