WARNING
A user can't manually resubscribe a customer that has been unsubscribed. Only customers can resubscribe by replying START in the last text message conversation, or by texting START to your Kimoby phone number.
If a customer requests to be unsubscribed, it's your legal duty to unsubscribe the customer to comply with applicable anti-spam laws. Click here for more information on the Canadian anti-spam legislation and here for the American anti-spam legislation.
In a conversation
- Click on the customer's conversation.
- Click on Unsubscribe at the top right corner of your screen.
- Click on Yes, unsubscribe.
- Click on the customer's conversation.
- Click on the options menu, at the top right corner of your screen.
- Click on Unsubscribe customer.
In Customers
- Click on Customers.
- Search for your customer's name.
- Click on the checkbox next to your customer's name.
- Click on Unsubscribe.
- Click on Yes, unsubscribe customer.
- Click on the Customers tab, at the bottom of your screen.
- Click on your customer's name.
- Click on the options menu, at the top right corner of your screen.
- Click on Unsubscribe.
In a customer profile
- Click on the Customers tab, on the left side of your screen.
- Search for your customer's name.
- Click on your customer's name. You will be redirected to his profile.
- Click on Unsubscribe customer under your customer's name.
- Click on Unsubscribe.
- Click on Customers at the bottom of your screen.
- Click on the customer you want to unsubscribe.
- Click on the options menu, at the top right corner of your screen.
- Click on Unsubscribe.
In a customer appointment
- Click on Appointments.
- Click on the customer's appointment.
- Click on Customer, to see his information.
- Click on Unsubscribe.
- Click on Yes, unsubscribe.
The first message sent to a customer in Kimoby automatically offers the option to unsubscribe by replying STOP and HELP to ask for help.
Otherwise, it'll be implied that the customer consents to receiving your messages.