Viewing a user’s conversations

On the conversation screen, you can view and reply to any user’s conversations.

View another user’s conversation

On the left of the conversations screen is the users section. 

Viewing fellow teammates conversations with customers in Kimoby

You can:

  • View all conversations.

  • View a specific user’s conversations.

Replying in another user’s conversation

Keep in mind

  • When you reply in another user’s conversation, it will tell the client that you are the one texting them.
  • You will not get notifications of the conversation if it is not assigned to you.
  • Replying in another conversation does not assign it to you.

You can reply in another user’s conversation. Simply type in your message and send. 

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