In the conversation screen, you can view any user’s conversations.
On the left side of the conversations screen you will see the users section.
- View all conversations.
- View a specific user’s conversations by clicking on his or her name.
- Click on the feature Conversations, at the bottom of your screen.
- Click on the green angle-down triangle at the top of your screen.
- Click on All to view all conversations or on the specific user's name to view his conversations.
You can also view any user's closed conversations by doing the same process in the closed conversations list.