Opening and Closing Conversations

Closing conversations will never delete them. Closing conversations will simply archive them in Kimoby. You can always re-open a conversation or search through your closed conversations to review them.

Closing conversations can help you keep track of your communications by date and time.

Most importantly, when a conversation remains open, the customer will also remain assigned to you. This means that if one of your teammates sends a message to that same customer, he will never get the customer's reply, only you will.

There is more than one way to open or close a conversation:

In the conversation

  • Click on the conversation you want to open or close.
  • Click on Open or Close at the top right corner of your screen.

  • Click on the feature Conversations, at the bottom of your screen.
  • Click on the conversation you want to open or close.
  • Click on the options menu, at the top right side of your screen.
  • Click on Close conversation or Re-open conversation.

In that conversation, you will see the date, time and which user had closed or re-opened the conversation.

From the main conversation screen

  • Click on the checkbox on the left side of the conversation you want to open or close.
  • You can choose as many conversations as you want.
  • Click on either the Open or Close button at the top of your screen.

You can also close all your conversations at once.

  • Click on the checkbox of the first conversation on the top of your list.
  • A checkbox All will appear at the top.
  • Click on that checkbox.
  • Click on Open or Close.

If you are unable to select a conversation, this means there was a more recent conversation with another user. To find this conversation, simply go to the customer’s profile and find the most recent conversation. 

It can also mean the customer has unsubscribed from receiving any text messages.

Closing conversations automatically

You can also have Kimoby close your conversations for you. 

Learn more about closing conversations automatically

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