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Knowledge base
How to use Kimoby
Text Conversations
Navigating Through the Conversations Page
Searching for a Customer's Data in Kimoby
Starting a New Conversation with a Customer
Keeping Conversations Going from Anywhere in Kimoby
Sending the Same Message to More than one Customer
Sending a New Message to a Customer that Already has an Open Conversation in Kimoby
Sending a Test Message when Creating Automations and Campaigns
Using Emojis in Your Messages
Writing Internal Notes to add Context to Conversations
Tagging your Teammates in Conversations or Customer Profiles with Internal Notes
Replying to an Internal Note
Deleting an Internal Note
Sending Messages to Your Customers in the Language of Your Choice
Translating Incoming Messages from Your Customers
Personalizing Messages with Custom Attributes and Fallback Values
Setting Default Fallback Values for Empty Attributes
Deleting a Custom Attribute
Understanding Custom Attributes
Creating Reusable Saved Reply Messages
Editing Saved Replies
Deleting Saved Reply Messages
Inserting Saved Reply Messages into Conversations
Ready-to-use Saved Reply Messages for Reminders and Follow-ups
Joining Files in Conversations
Joining Photos and Images in Conversations
How Customers will Receive a File or Image on Their Phone
Taking Pictures and Videos
Opening and Closing Conversations
Closing Conversations Automatically
Viewing Open, Closed and all Conversations
Customer Profiles
Navigating in a Customer Profile
Creating New Customers Manually
Creating New Customers in Bulk by Importing Spreadsheets
Editing Customer Information in Kimoby
Editing Customer Phone Numbers from Anywhere in Kimoby
Adding a New Attribute to a Customer Profile
Deleting a Customer Profile
Manually Unsubscribing Customers
How a Customer can Unsubscribe from Your Communications Through Text Message
How Customers can Resubscribe to Your Communications Through Text Message
Using Customer Filters
Exporting customer lists
Adding New Custom Attributes by Importing Spreadsheets
Appointment Reminders
Introducing Appointment Reminders
Adding Appointments
Importing Appointments in Kimoby
Setting an Automated Appointment Reminder
Text Message Examples for Appointment Reminders
Activating an Automatic Reply for an Appointment Confirmation
Examples of Appointment Automation Replies
Understanding Appointment Statuses
Changing the Status of an Appointment Manually
Editing an Appointment
Deleting an Appointment
Exporting your Appointment Results
Understanding the Status of Your Messages
Using Appointment Filters
Automated Messages
Introducing Automations
Creating Automations
Activating an Automation from the Library
Assigning Automation Replies
Understanding the Rules to Target Customers
Viewing your Automation Messages
Creating an Advisor Introduction Automation
Advisor Introduction Message Examples
Creating a Missed Appointment Message Automation
Text Message Examples for Missed Appointments
Creating a CSI Automation
Customer satisfaction messages examples (CSI)
Creating a vehicle ready automation
Vehicle ready messages examples
Creating an X month reminder automation
X month reminder messages examples
Editing an automation
Changing the active/inactive status of an automation
Deleting an automation
Exporting your automations results
Viewing the results of your automation
Viewing the response rate per automation
Viewing the sentiment analysis per automation
Using automation filters
Creating a Review Request Automation
Creating a Payment Request Automation
Understanding the results of a Review request automation
Understanding the Results of a Payment Request Automation
Targeted Campaigns
Introducing Targeted Campaigns
Managing your campaign
Creating a campaign
Duplicating a campaign
Creating a campaign from an existing group
Viewing your campaign message
Campaign messages examples
Why a campaign is under review?
Pausing a campaign in progress
Changing the replies assignee in a paused campaign
Editing the message of a campaign in progress
Terminate a campaign in progress
Understanding your campaign's results
Exporting your campaign results
Viewing how many times a link was clicked in your campaign
Using campaign filters
Customer Groups
Creating customer groups
Adding customers to groups with rules and condition filters
Adding customer manually to a group
Adding customers to groups via spreadsheet import
Excluding customers from groups
Viewing excluded customers from a group
Removing a customer's exclusion from a group
Removing customers from a group
Common examples of customer grouping models
Understanding how customers got added to groups
Editing an existing group
Deleting a group
Kimoby Pay
Introducing Kimoby Pay
Introducing Kimoby Pay-As-You-Go
Introducing Kimoby Pay Merchant Connect
Navigating Through Kimoby Pay
Setting up Kimoby Pay-As-You-Go
Switching from Kimoby Pay-As-You-Go to Kimoby Pay Merchant Connect
Setting up Kimoby Pay Merchant Connect
Sending a Payment Request
Text Message Examples for Payment Requests
Activating the Reference Autocomplete in a Payment Request
How Customers Pay their Invoices Through Text Messages with Kimoby Pay
Saving your Receipts in Kimoby Pay
How Customers can Save Their Receipts
Printing Receipts in Kimoby Pay
How Customers can Print Their Receipts
Exporting Your Deposits
Sending a Manual Confirmation Message Upon Payment
Activating an Automatic Confirmation Message Upon Payment
Examples of Payment Confirmation Messages
Refunding a Customer
How Customers get Refunded Through Text Message with Kimoby Pay
Canceling a Payment Request
How Customers will Receive a Canceled Payment Request Through Text Message
Using Kimoby Pay Filters
Kimoby Pay Account Agreement
Kimoby Pay FAQ
Performance Metrics
Introducing performance metrics
Viewing your multi-account metrics
Average response time
Number of messages sent
Kimoby Pay
Messages received
Number of opened conversations
Customer satisfaction ratings
Automated messaging activity
Appointment activity
Number of cell phone numbers in the contact database
Number of new customers unsubscribed
Imports
Fixing errors in an import
Data matching
Matching a value with customers
Unmatching values and customers
Matching a value and a customer manually
Getting multiple matches with customers
Rematching a value and a customer
Creating a group from a match list
Exporting a match list
Reviews
Introducing Reviews
Setting reviews
Sending a review request
How to reply to a review?
Monitoring your reviews
Examples of Text Messages for Review Requests
Mobile App
Mobile App
Downloading the Kimoby mobile app
Sending a Video from the Mobile App
How customers will receive a video send as a link
Allowing notifications on your mobile phone
Allowing photo access in Mobile App
Why are customers receiving messages in different parts?
Updating the Mobile App
How to force quit the app?
What Are the Minimum Device Requirements?
FAQ
Suggested Tools to Take Pictures & Videos with the Mobile App
Knowledge and Resources
Live Training
You're new? Start here! Introduction to the Kimoby Basics
Looking to create more revenue? Take the Kimoby Advanced live training on Automations, Groups and Campaigns
Support How-Tos
Registering to a live training
Managing your team's training progress
Booking a meeting with our Support team
Connecting in a UberConference
Chatting with panelists during a live training
Business Texting Articles
Benefits of using text messaging for customer communication
The reason text messages are limited to 160 characters
It doesn't matter how many phone numbers your DMS contains
Text Messaging Compliance
CASL-compliant text messaging explained
TCPA-compliant text messaging explained
Legal Documentation
Account Subscription Agreement
Privacy Policy
Settings
User Account Settings
Introducing user and company settings
Getting started with Kimoby
Setting your account
Managing your user profile
Uploading an image to your profile
Identifying users with a reference ID
Changing your password
Resetting your password
Changing your signature
Activating web, email and mobile notifications
Resetting your web notifications
Answering an email notification
Using the away status
Emptying your cache in Google Chrome
Supported Internet browsers
Logging out of Kimoby
Got a question?
Company Account Settings
Switching between accounts
Changing the date and time formats
Managing user permissions in Kimoby
Uploading a company photo
Adding a new user in Kimoby
Deleting a pending invitation in Kimoby
Editing a colleague's profile
Deleting a user in Kimoby
Enabling or disabling emojis for your account
Changing your business hours
Setting an after hours message
Finding your texting phone number
Porting a phone number to Kimoby
Featuring your texting phone number
Featuring your texting phone number on your website
System Integrations
Automotive Software Integrations
COSTAR Automotive Shop Management Software
GEM-CAR Auto Repair Shop Management System
Mitchell 1 Manager SE
Mitchell 1 ManagerEnterprise
ALLDATA Manage Online
Protractor Auto Repair Shop Software
Protractor customers list export
Hunter Engineering Company
Tire Profiles integration
Accounting Software Integrations
QuickBooks
QuickBooks Online
Lightspeed Retail POS integration
Lightspeed Retail POS integration
Billing
Billing and invoices
Managing your Plan
Updating your billing information
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