How can we help you today?
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Text Conversations
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Customer Profiles
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Appointment Reminders
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Automated Messages
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Targeted Campaigns
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Customer Groups
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Kimoby Pay
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Performance Metrics
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Imports
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Data matching
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Reviews
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Mobile App
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System Integrations
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Knowledge and Resources
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Billing
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Settings
How to use Kimoby
Text Conversations
- Navigating Through the Conversations Page
- Searching for a Customer's Data in Kimoby
- Starting a New Conversation with a Customer
- Keeping Conversations Going from Anywhere in Kimoby
- Sending the Same Message to More than one Customer
Customer Profiles
- Navigating in a Customer Profile
- Creating New Customers Manually
- Creating New Customers in Bulk by Importing Spreadsheets
- Editing Customer Information in Kimoby
- Editing Customer Phone Numbers from Anywhere in Kimoby
Appointment Reminders
- Introducing Appointment Reminders
- Adding Appointments
- Importing Appointments in Kimoby
- Setting an Automated Appointment Reminder
- Text Message Examples for Appointment Reminders
Automated Messages
- Introducing Automations
- Creating Automations
- Activating an Automation from the Library
- Assigning Automation Replies
- Understanding the Rules to Target Customers
Targeted Campaigns
- Introducing Targeted Campaigns
- Managing your campaign
- Creating a campaign
- Duplicating a campaign
- Creating a campaign from an existing group
Customer Groups
- Creating customer groups
- Adding customers to groups with rules and condition filters
- Adding customer manually to a group
- Adding customers to groups via spreadsheet import
- Excluding customers from groups
Kimoby Pay
- Introducing Kimoby Pay
- Introducing Kimoby Pay-As-You-Go
- Introducing Kimoby Pay Merchant Connect
- Navigating Through Kimoby Pay
- Setting up Kimoby Pay-As-You-Go
Performance Metrics
- Introducing performance metrics
- Viewing your multi-account metrics
- Average response time
- Number of messages sent
- Kimoby Pay
Imports
Data matching
- Matching a value with customers
- Unmatching values and customers
- Matching a value and a customer manually
- Getting multiple matches with customers
- Rematching a value and a customer
Reviews
- Introducing Reviews
- Setting reviews
- Sending a review request
- How to reply to a review?
- Monitoring your reviews
Mobile App
Knowledge and Resources
Settings
User Account Settings
- Introducing user and company settings
- Getting started with Kimoby
- Setting your account
- Managing your user profile
- Uploading an image to your profile
Company Account Settings
- Switching between accounts
- Changing the date and time formats
- Managing user permissions in Kimoby
- Uploading a company photo
- Adding a new user in Kimoby