Help articles & feature walkthroughs
Request a demo
English
English
French
How can we help you today?
Enter your search term here...
Search
Text Conversations
Customer Profiles
Appointment Reminders
Automated Messages
Targeted Campaigns
Customer Groups
Kimoby Pay
Performance Metrics
Imports
Data matching
Reviews
Mobile App
System Integrations
Knowledge and Resources
Billing
Settings
How to use Kimoby
Text Conversations
Navigating Through the Conversations Page
Searching for a Customer's Data in Kimoby
Starting a New Conversation with a Customer
Keeping Conversations Going from Anywhere in Kimoby
Sending the Same Message to More than one Customer
View all (37)
Customer Profiles
Navigating in a Customer Profile
Creating New Customers Manually
Creating New Customers in Bulk by Importing Spreadsheets
Editing Customer Information in Kimoby
Editing Customer Phone Numbers from Anywhere in Kimoby
View all (13)
Appointment Reminders
Introducing Appointment Reminders
Adding Appointments
Importing Appointments in Kimoby
Setting an Automated Appointment Reminder
Text Message Examples for Appointment Reminders
View all (14)
Automated Messages
Introducing Automations
Creating Automations
Activating an Automation from the Library
Assigning Automation Replies
Understanding the Rules to Target Customers
View all (28)
Targeted Campaigns
Introducing Targeted Campaigns
Managing your campaign
Creating a campaign
Duplicating a campaign
Creating a campaign from an existing group
View all (16)
Customer Groups
Creating customer groups
Adding customers to groups with rules and condition filters
Adding customer manually to a group
Adding customers to groups via spreadsheet import
Excluding customers from groups
View all (12)
Kimoby Pay
Introducing Kimoby Pay
Introducing Kimoby Pay-As-You-Go
Introducing Kimoby Pay Merchant Connect
Navigating Through Kimoby Pay
Setting up Kimoby Pay-As-You-Go
View all (26)
Performance Metrics
Introducing performance metrics
Viewing your multi-account metrics
Average response time
Number of messages sent
Kimoby Pay
View all (12)
Imports
Fixing errors in an import
Data matching
Matching a value with customers
Unmatching values and customers
Matching a value and a customer manually
Getting multiple matches with customers
Rematching a value and a customer
View all (7)
Reviews
Introducing Reviews
Setting reviews
Sending a review request
How to reply to a review?
Monitoring your reviews
View all (6)
Mobile App
Mobile App
Downloading the Kimoby mobile app
Sending a Video from the Mobile App
How customers will receive a video send as a link
Allowing notifications on your mobile phone
Allowing photo access in Mobile App
View all (11)
Knowledge and Resources
Live Training
You're new? Start here! Introduction to the Kimoby Basics
Looking to create more revenue? Take the Kimoby Advanced live training on Automations, Groups and Campaigns
Support How-Tos
Registering to a live training
Managing your team's training progress
Booking a meeting with our Support team
Connecting in a UberConference
Chatting with panelists during a live training
Business Texting Articles
Benefits of using text messaging for customer communication
The reason text messages are limited to 160 characters
It doesn't matter how many phone numbers your DMS contains
Text Messaging Compliance
CASL-compliant text messaging explained
TCPA-compliant text messaging explained
Legal Documentation
Account Subscription Agreement
Privacy Policy
Settings
User Account Settings
Introducing user and company settings
Getting started with Kimoby
Setting your account
Managing your user profile
Uploading an image to your profile
View all (17)
Company Account Settings
Switching between accounts
Changing the date and time formats
Managing user permissions in Kimoby
Uploading a company photo
Adding a new user in Kimoby
View all (15)
System Integrations
Automotive Software Integrations
COSTAR Automotive Shop Management Software
GEM-CAR Auto Repair Shop Management System
Mitchell 1 Manager SE
Mitchell 1 ManagerEnterprise
ALLDATA Manage Online
View all (9)
Accounting Software Integrations
QuickBooks
QuickBooks Online
Lightspeed Retail POS integration
Lightspeed Retail POS integration
Billing
Billing and invoices
Managing your Plan
Updating your billing information
Ready to get started?
Get a free trial!