Preset messages examples

Here are a few examples of preset messages that you can send to your customers. 

Simply copy the desired message for your account and paste it in the preset messages tab in company settings. Click here to learn how to create a preset message.

Preset messages :

WARNING

Do not change any of the words in { brackets }, they will be replaced by your customer and/or company's information. 

Change the words [HIGHLIGHTED IN YELLOW] according your company's and/or customer's information.

Hello { customer.name }, we've noticed you weren't able to come in for your appointment at { company.name }. To reschedule your appointment, please contact us by replying to this message or calling us at { company.phone_number }. Thank you! 


Hello { customer.name }, thank you again for visiting { company.name | your vet clinic }. As discussed, here's the link to show you how to brush { customer.meta_pet_s_name | write your fallback value } teeth: [enter your URL]. Don't hesitate to contact us for any other questions. 


Hello { customer.name }, simple message to let you know that the diagnosis on your [vehicle/ bicycle/motorcycle/etc.] was just done.  Please contact us by replying to this message or calling us at { company.phone_number } as soon as possible to confirm if you want to proceed with the repairs needed. Thank you! { company.name }


Hello { customer.name }, we just order a part for your [vehicle/ bicycle/motorcycle/etc.] and need to keep it for repairs. For more information, please contact { company.name } at { company.phone_number}. Thank you! 


Hello { customer.name }, your food order will be delivered on [delivery date], at [delivery time]. Please confirm by answering YES to this message. Thank you! 


Hello { customer.name }, just a simple message to tell you that your [vehicle/ bicycle/motorcycle/dry cleaning/food/etc.] is ready for pick-up. Contact us by replying to this message or calling us at { company.phone_number }. Thank you! { company.name }


Hello { customer.name }, we have a question regarding your [vehicle/ bicycle/motorcycle/etc.], could you contact us by calling at { company.phone_number }. Thank you! { company.name}


Hello { customer.name }, we have a question regarding your visit, could you contact us by calling at { company.phone_number }. Thank you! { company.name}


Hello { customer.name }, simple message to let you know that we received your vehicle key in the night drop-box this morning for your appointment. We will let you know as soon as it's ready for pick-up. If you have questions or concerns, please let me know. Thank you!


Thank you { customer.name } for taking the time to send us your rating and feedback. Share your experience with us on Google at [enter your Google URL]. See you soon!


Hello { customer.name }, we've noticed that your vehicle may need an interior wash. We can have it done as we doing the repairs needed. Let us know or else, we will let you know when your vehicle is ready for pick-up. Thank you!

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