Navigating through the conversation screen

When you open Kimoby, you will be greeted with the conversations screen .

 

The Users section

  • List of all the users on your Kimoby account, and how many conversations they have.

  • You can click on different users to see their assigned conversations.

The Conversations section

  • You can click on the conversations you wish to see and interact with.
  • You can also click on the checkbox on the left of a conversation. From here you can choose to close, open, or reassign a conversation.
  • You can search through opened or closed conversations for a specific customer.
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